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Level 2

Recording Credit Card Payments Shows No Match

I'm trying to record payments made from my back account to a credit card.

In my credit card account I have selected the bank account and clicked transfer. Then, back in my bank account it showed up and I matched it. This worked fine. But now I've gone on to the next payment and taken the same step in the cc account and back in the bank account has highlighted record a transfer, not match which I expected.

I have a suspicion I should have used the following instructions and not gone to the cc account at all. Anyway, it still isn't showing me a match, which I expected. I clicked on Find Match. I do see that transfer there, so I'd click on it and Save. Is that correct or do I need to record the transfer first? 

Thanks!

 

Use an imported bank transaction

If you have imported transactions for both accounts and have already entered a Transfer, you can match the imported transaction in both accounts.

If you have imported transactions for both accounts and you have not entered a Transfer, the easiest way to add the transaction is to transfer from one of the accounts and then match the transaction from the other account.

To do so:

  1. Select Banking.
  2. Ensure that you have selected the bank account to transfer from.
  3. Locate and select the transaction to open it.
  4. Select the Record transfer radio button and select the other account from the Select transfer account drop-down list.
  1. Select Record transfer.
  2. Select the bank account to which you transferred the transaction.
  3. Select the Recognized tab and locate the transaction.  The Category/Match column should indicate a match was found.
  4. From the Action column, select Match.

The transferred transaction is matched.

 

Solved
Best answer March 16, 2020

Best Answers
Highlighted
QuickBooks Team

Recording Credit Card Payments Shows No Match

I'm here to help you eliminate the duplicate, Jodie.

 

You're right. Since you already transferred the transaction in the credit card account, it'll be doubled we when record it again as a transfer. To get rid of the duplicate, we'll have to undo it in the Reviewed section of the Banking menu. I'll guide you how:

 

  1. Select Banking in the sidebar menu.
  2. Choose the appropriate account.
  3. Click the Reviewed tab.
  4. Locate the appropriate transaction.
  5. Click the Undo link in the ACTION column.

 

Once done, that specific transaction will go back to the For Review tab.

 

If you're about to reconcile your account, you can read this article to be guided in doing it: Learn the reconcile workflow in QuickBooks.

 

As always, you can find us here if you need help in managing your bank transactions. Have a great rest of your day Jodie!

View solution in original post

6 Comments
Highlighted
QuickBooks Team

Recording Credit Card Payments Shows No Match

Hey there, @Jodie

 

Thanks for reaching out to the Community. I hope you're enjoying the day so far. 

 

According to the steps you have listed above, you're on the right track! You'd need to first record the transfer and then match. 

 

Please let me know if you're still having issues. I'll be happy to walk you through this step by step. You can always reach out to the Community or me anytime you find you have questions or concerns. Take care and have a good one!

Highlighted
Level 2

Recording Credit Card Payments Shows No Match

For these since I already transferred them while in the credit card account, when I then go and record transfer I think I'm doubling it. Here's what's in my chart of accounts for the credit card:

Creditcard.JPG

What I'm thinking is instead of hitting record transfer I needed to ask it to find a match. What threw me off was when I'd done the two before it had found the matches for me in my banking account, match was the selected option.

Highlighted
Level 2

Recording Credit Card Payments Shows No Match

That worked. So how do I undo the record transfer, the second entry in that screen shot?

 

The good thing about duking it out is that it gives an understanding of the theory, not just the operation of QBs.

Highlighted
QuickBooks Team

Recording Credit Card Payments Shows No Match

I'm here to help you eliminate the duplicate, Jodie.

 

You're right. Since you already transferred the transaction in the credit card account, it'll be doubled we when record it again as a transfer. To get rid of the duplicate, we'll have to undo it in the Reviewed section of the Banking menu. I'll guide you how:

 

  1. Select Banking in the sidebar menu.
  2. Choose the appropriate account.
  3. Click the Reviewed tab.
  4. Locate the appropriate transaction.
  5. Click the Undo link in the ACTION column.

 

Once done, that specific transaction will go back to the For Review tab.

 

If you're about to reconcile your account, you can read this article to be guided in doing it: Learn the reconcile workflow in QuickBooks.

 

As always, you can find us here if you need help in managing your bank transactions. Have a great rest of your day Jodie!

View solution in original post

Highlighted
Level 2

Recording Credit Card Payments Shows No Match

Thanks so much for everyone's help. I've got it all in correctly and now know how to do it going forward. Plus, a better understanding of QB.

 

Jodie

Highlighted
QuickBooks Team

Recording Credit Card Payments Shows No Match

You're welcome, I'm glad we were able to help. Having a better understanding of your QuickBooks is always a good feeling. The community is always here to help, so be sure to let me know if you need anything else.

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