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Level 1

Refund subscription

I have canceled my subscription to quickbooks desktop enterprise because of the price and it wasn't what I was looking for i guess I should have done my homework, nevertheless I went with quickbooks online which is more cost efficient and what I was looking for as a small business owner.   My question is that given the whole pandemic n what not im trying to be patient but how long before I get my refund for my canceled subscription to quickbooks desktop enterprise,  because it took a matter of seconds to charge my account n deduct the cost for this software that I never used.  Should I have been credited the money I paid if I purchased the product n canceled it since last week?

3 Comments 3
QuickBooks Team

Refund subscription

Hi there, @itservices8507-o.


You can contact our QuickBooks Support to inquire and check the refund of your canceled subscription on your QuickBooks Desktop Enterprise account. 


Here's how:


  1. Go to the Help menu.
  2. Select the QuickBooks Desktop Help tab.
  3. Enter your concern in the search field. In that way, some of the related posts or articles will show in the pop-up window.
  4. Click Contact Us.
  5. Choose either Start messaging or Get a callback.
  6. Fill out the necessary fields.
  7. Select the Submit or Confirm my call button to proceed.


Note: The support hours of QuickBooks Pro, Premier, and Plus product is 6:00 A.M to 6:00 P.M Monday to Friday. And for Saturday, it's 6:00 A.M to 3:00 P.M. However, if you're using QuickBooks Enterprise, you can contact us any time, any day.


I've also added an article to help your request a refund for your QuickBooks product.


Please know that I'm always around here in the Community to help. Take care, and have a good day.

9130 3476 3586 7336
Level 1

Refund subscription

The reports & tax summary's are not working on the Spanish Version and this have been for nearly 2 weeks now. Can you let me know what you are going to do about the cost of the monthly subscription as we are paying full price for software that is not working properly ?

QuickBooks Team

Refund subscription

Hi there,


I’m truly sorry to hear about your experience. I understand how the important reports are as much as the tax summary. I’ll take this opportunity to provide info about the subscription and refund process in QuickBooks Desktop.


If you’ll want to cancel your QuickBooks Desktop account, you can follow the steps below:


  1. Log into your CAMPs account.
  2. Select the QuickBooks Desktop Account.
  3. In the Products & Services area, locate your subscription or service, then select Details.
  4. Review it, then click Cancel Service under the active.
  5. You can share your reason why you’re leaving (optional), press Continue to cancel.
  6. Select Cancel Now.


In case your subscription includes payroll, see this guide for more details: Cancel your QuickBooks Desktop Subscription.


As mentioned above, you’ll need to contact our Support Team for the refund. Please take note of the support hours according to your version. This way, we can address your concerns on time.


Additionally, you are qualified for a refund under our satisfaction guarantee if your QuickBooks Desktop product is within 60 days of the purchase date. There are also few exclusions. For more information, visit this link: QuickBooks Guarantee.


Moreover, you can read about requesting a refund for your QuickBooks product. This contains the options you have when returning the product you purchased.


I appreciate your patience while dealing with this issue. Please know that we’re always open to help you with your QuickBooks tasks. Stay safe.

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