Refunds FROM Quickbooks

Hi AP149.

Thanks for taking the time to write to us today in detail about your concern and for contacting our Support Team. I'm here to shed some light on this. 

This unexpected behavior may cause when a firewall blocks Internet access needed for specific QuickBooks programs or files. To start, I suggest making sure your Firewall and Internet security settings are updated for QuickBooks Desktop. You may contact your firewall and anti-virus software support or an IT specialist to help do this.

You can also run the QuickBooks File Doctor which automatically opens the firewall ports to configure Windows Firewall. For the detailed instructions and steps, you may check this article: Configure firewall security settings for Desktop.

Also, with regards to the refund, I know you've already called in. However, I'd still suggest getting in touch with our Customer Care support. They can double-check your billing statement in a safe environment and find way's to process the refund.

If you have your case ID handy, you can provide that to our specialist for easy tracking. Then make sure to contact them within our support hours to ensure we address your concerns promptly. 

You can also check these articles for more details about QuickBooks Desktop, like how to purchase additional user licenses, as well as some steps to upgrade company files:

• Add a user license to your QuickBooks software
• Move or reinstall QuickBooks Desktop to another computer
• Set up and install a multi-user network

For future reference, you can always search for some relevant topics and articles in our Articles hub if you need some steps and pointers in whatever QuickBooks concerns you may have. 

Let me know if you have other concerns about licenses and handling company files in QBDT. I'm just around to help. Take care always, @AP149.

As mentioned in my original post, we spent multiple hours with Quickbooks tech support and our own IT person and tried everything you mentioned, including uninstalling our firewall altogether. Nothing worked. 

Even if the issue were to be resolved at this point, which I don't see happening, Quickbooks would still owe me for all of the money that I paid for the second user during the time that we were unable to use it.

Also, I'm an Enterprise customer so my support hours are supposed to be "any time, any day." Everyone I have spoken to has told me that they couldn't help me and directed me back to the form.

---

@AP149 wrote:

Also, I'm an Enterprise customer so my support hours are supposed to be "any time, any day." Everyone I have spoken to has told me that they couldn't help me and directed me back to the form.

---

@AP149 

Do you have an active license of QB Desktop Enterprise? 

Of course I do.

You can ask the callback anytime unless you are not located in the US.

Consider to utilize the trial period of this private cloud solution to isolate the issue. If you are able to open your file in multiuser mode by this solution, you should troubleshoot your Windows and network setting on your host. 

https://myquickcloud.com/partners/affiliate-program/onboarding/?pc=fiatlux

Spent another hour and a half on the phone with Quickbooks but finally got someone to put through the refund. Still not getting what I need, but at least not paying for what I'm not getting. EXCEPT, a few days later instead of getting a refund Quickbooks CHARGED me $637.85. Get it together Intuit, really. Just when I thought you couldn't get any worse, here you are exceeding my expectations. Now I'm wasting MORE time on the phone trying to clean up another mess. Good thing I'm not trying to run a business over here.