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Level 1

Removing old printers

How do I remove old printers from the drop down list?  Thank you in advance for your help.

Solved
Best answer 05-15-2018

Best Answers
Highlighted
Content Leader

Removing old printers

Thanks for giving that a try, racrgal.

I can provide some insight on your printer issue. The options you see in the drop-down of your print page feed directly from the list of printing devices in your Windows control panel. There aren't any QuickBooks settings that will exclude the older printers, so you'll have to make sure the device is properly disabled in your settings. Even if you've uninstalled any software suites or drivers associated with the printer, the device will remain on the list. To make sure it's properly removed/disabled, you can reach out to local IT consulting or call the number on the printer for support.

This should get you on the right track to handling those older printers. Feel free to reach back out if there's anything else I can help you with.


 

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Anonymous
Not applicable

Removing old printers

Hello, racrgal.

 

Thanks for dropping by here in the Community.

 

To remove old printers from the drop-down list, you may wish to consider uninstalling them. You may also contact your IT consultant to assist you further.

 

Should you need further information, please don’t hesitate to ask.

 

 

 

Highlighted
Level 1

Removing old printers

Thanks, LilyC but uninstalling a printer does not remove it from the drop downs.  The printer has been uninstalled and keeps showing up.

Highlighted
Content Leader

Removing old printers

Thanks for giving that a try, racrgal.

I can provide some insight on your printer issue. The options you see in the drop-down of your print page feed directly from the list of printing devices in your Windows control panel. There aren't any QuickBooks settings that will exclude the older printers, so you'll have to make sure the device is properly disabled in your settings. Even if you've uninstalled any software suites or drivers associated with the printer, the device will remain on the list. To make sure it's properly removed/disabled, you can reach out to local IT consulting or call the number on the printer for support.

This should get you on the right track to handling those older printers. Feel free to reach back out if there's anything else I can help you with.


 

View solution in original post

Highlighted
Level 1

Removing old printers

You repeated the same bogus answer.  When printers are deleted under Windows they are simply still there in QuickBooks with no way to remove them. And because the old names are identical to the new name (same printers, new network addresses) I print to a nonexistent printer about 50% of the time.  This is irresponsible (and very irritating) of QuickBooks not to update its printer list when Windows is updated.

Highlighted
QuickBooks Team

Removing old printers

I have an additional steps, BSG1005,

 

Let's re-install your QuickBooks program to start everything fresh. In this way, only the available printers in your Windows will show as options. But before you start, please take note of your license and product number. You can press F2 to open the Product Information window and copy those numbers.

 

To unsinstall QuickBooks:

  1. On your keyboard, press Windows+R to open the Run command.
  2. Type in Control Panel, then select OK.
  3. Select Programs and Features. Note: If the Control Panel is in Category View, choose Uninstall a Program.
  4. In the list of programs, select QuickBooks, then select Uninstall/Change.
  5. Follow the prompts to complete the process.

Here's are some articles that you can use as reference:

Feel free to comment below if you have additional questions.

Highlighted
Level 2

Removing old printers

Reinstall the entire program in order to edit the  printer list to remove a printer not in WIndows printer list?

 

Why is it so many of you so-called "QuickBooks experts" avoid a real answer and instead sound like parrot spouting "reinstall program", "reinstall program".

You're as bogus as Intuit....

Highlighted
Level 2

Removing old printers

 
Highlighted
Level 2

Removing old printers

I found and used a QB item QuickBooks Tool Hub.

Not sure how it ended up in my computer or program start menu, however, shouldn't be too hard to download from Intuit.

Hopefully, anyway.

Once the "QuickBooks Tool Hub" is installed, 

Choose "Program Problems"

Then choose "QuickBooks Print & PDF Repair Tool"

Click on the link box below the description.

 

When I ran it Windows 10 opened a DOS window (or whatever it's called now; I'm old) and ran an exe program that went through all of my installed QuickBooks programs folders (I have 12 versions residing on my computer, only to QB2004 though) and spit out a list of files it could or couldn't find until it ended with a C:\ prompt.

 

When I restarted the 2020 version I'm currently using for most work, I went back to the same invoice I was working with, clicked on the drop down menu and the available printer list was considerably shorter than before using the repair tool, including the printer that I had deleted 4 years ago in windows that was still stuck in QB printer list.

 

I just wish the QuickBooks Team members answering on this thread and several other similar threads asking for help had suggested it and saved all of us accountants and bookkeepers a lot of frustration and time.

 

I'm specifically calling out the"QuickBooks Team Member(s)" that are so quick to tell us regular people to reinstall the QB program as the cure.  When I was a kid, using the reinstall program approach as first choice would have been referred to as "using a bazooka to kill a fly".

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