After installing Enterprise 22.0 without a backup, but with Company FIle intact, software will not display data and support has been no help. Have talked to support twice and tehy were supposed to call me back on Friday but never did. Is there a support escalation?
Thanks for your reply. I have upgraded to Enterprise 2022 from Enterprise 2018. The data file is visable in File Explorer but when I open QB, there is no data displayed. It is as if the data file is Zero bytes, when itd is actually 0ver 14-MB. After two long, involved phone conversations with support, the last one told me that they would call me back within a i/2 hour. That was at about 1:00 PM on Friday 1/7/2022. To date nobody has called me back. They can't seem to figure out why the data won't show. I don't have a BKUP file, as the Comapny File is backed up every night to the Cloud via third party backup software. Support remoted in and was able to see the data file and agree that it was available, but nothing she could do whould force QB to display the data. I am IT, so this is not my first rodeo. I did update the company file to the latest version when I installed the new version, following QB step-by-step, and the program opened just fine, but no data. Frankly, it did not seem like Support persons, (two of them), knew how to solve the problem. Any suggestions will be greatly appreciated.
After your QBD 2022 completes the installation and tries to open the upgraded file for the first time, it still creates a backup file for the QBD 2018 version automatically on your machine. You have to find it.
I found it and contacted Support to help restore it. I spent more than an hour with Support which remoted in, and they were unable to solve the problem. For the second time in thisTicket, the Support person left the line and never came back. The first one I spoke to, on Thursday, promised to call back "within a half-hour" and never did. There seems to be no continuity between Support personnel, as one does not see what the other one has done. Bottom line, the application still opens but does not display data. The Company File has over 14-MB of data but I can't access it. Is there no second level tech support that can address this issue? The software is less than worthless at this point, as the data is not available to be displayed.
Hello @Bobsta1932 . I'm one of the Community Moderators here in the QuickBooks Community and wanted to thank you for sharing your support experience so far. I want to make sure we get you back up and running as soon as possible, so I'd like to reach out via private message in the community to discuss your case further.
You should receive a notification shortly!