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JMOttone
Level 1

Restoring from backup with prior user's password

New to Quickbooks.  I am the new treasurer of a non-profit.  The prior treasurer gave me a backup of the Quickbooks file he had.  I am being prompted for his password to do the restore of the file.  My question is, if I get his password to do the restore, will that be the only time I need that password?  Will the file then be under my Quickbooks user account?

 

Is there a better way to transfer the file?  In the past, the organization had a single copy of QB, but this treasurer used his own software and then transferred back to QB to give to me.

 

 

Solved
Best answer September 12, 2020

Best Answers
JenoP
QuickBooks Team

Restoring from backup with prior user's password

QuickBooks will ask you to enter a password every time you log in to the company file, JMOttone. 

 

This is an additional layer of security to make sure that the person logging in is an authorized user. If you can get his password, you'll want to reset it so your own login credentials when opening the company file. Here's how:

 

  1. Log in to the company file using the current password.
  2. Go to the Company menu, scroll-down to Set Up Users and Passwords.
  3. Click Change Your Password
  4. Enter the current and new password.
  5. Select a challenge question and provide an answer.
  6. Click OK

Also, easiest way of transferring the file is to restore the backup copy that was given to you. Changing passwords or restoring files will not change the ownership of any QuickBooks account. Rather, it will only give you the ability to open it to continue using the file. 

 

Other ways of resetting the password are discussed here: Reset Your Password For QuickBooks Desktop.

 

The Community is always here if you need anything else. 

View solution in original post

1 Comment
JenoP
QuickBooks Team

Restoring from backup with prior user's password

QuickBooks will ask you to enter a password every time you log in to the company file, JMOttone. 

 

This is an additional layer of security to make sure that the person logging in is an authorized user. If you can get his password, you'll want to reset it so your own login credentials when opening the company file. Here's how:

 

  1. Log in to the company file using the current password.
  2. Go to the Company menu, scroll-down to Set Up Users and Passwords.
  3. Click Change Your Password
  4. Enter the current and new password.
  5. Select a challenge question and provide an answer.
  6. Click OK

Also, easiest way of transferring the file is to restore the backup copy that was given to you. Changing passwords or restoring files will not change the ownership of any QuickBooks account. Rather, it will only give you the ability to open it to continue using the file. 

 

Other ways of resetting the password are discussed here: Reset Your Password For QuickBooks Desktop.

 

The Community is always here if you need anything else. 

View solution in original post

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