Hello amckenzi89,
Welcome back to the Community! Allow me to assist you by providing some insights about using QuickBooks Online.
Once your subscription gets expired or canceled, your data will still be available for one year. However, if you re-subscribed, you'll need to use the same login credentials that you're using before.
If your data don't exist and you're still on the provided time frame, I recommend reaching out our Support Specialists this time. They'll be able to check your account and perform the necessary actions to get back on track.
For additional insights, I'm adding the article I recommend on this:
What happens to my QuickBooks Online data after I cancel?.
To reach one of our support, you can follow these steps:
- Click the Help option in the upper-right corner.
- Select Contact us.
- Enter necessary information.
- Choose a way to connect.
Please reach out to me here should you need any further help with resubscribing into your account. I'm always available to talk QuickBooks.
