I'll share a few steps that can resolve unusual behaviors like this when using QuickBooks, Cools.
First, make sure that your QuickBooks is on the latest maintenance release. Here's how:
- Go to the Help menu and select Update QuickBooks.
- Proceed to the Update Now tab.
- Check the box for Reset Update, then click Get Updates.
- Restart your computer after getting a prompt that the update is complete.
- Re-open QuickBooks and install the update when prompted.
Once done, try paying your vendor with the Online Bill Pay again by following the steps below:
- From the Vendors menu, select Pay Bills.
- Choose the bill(s) to pay.
- Set any discount or credits that you want to apply.
- From the Account dropdown, choose the checking account with the online vendor payment service.
- From the Method dropdown, tap Online Bank Pmt.
- Hit Pay Selected Bills to record the bill payment. The Payment Summary window opens to show the bills that were successfully recorded.
For the steps and details, see the Use Online Bill Pay in QuickBooks Desktop article. If the same thing happens, there may be damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues on the remote server. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software.
Feel free to visit our Expenses and vendors page for more insights about managing your vendor transactions.
You can always update us after performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one.
