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Level 1

Serious help with my account

Whenever I sign into my account for Quickbooks Workforce to look at my payroll, it shows me a message "There's a problem on our end. We're on it." It has been 3 weeks and I still see the same message. I can't access my account or do anything every time I sign in. I have talked to multiple different support agents in many different areas and have been led to a dead end with no solution to my issue. I do not know what I can do, but I can't use my account at all. Could someone please help me fix this. Annotation.png

4 Comments
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QuickBooks Team

Serious help with my account

Hello there, @Sj24.

 

Currently, we have an ongoing issue when signing into QuickBooks Workforce.

 

This issue is under investigation (INV5063). I understand the impact of this ongoing issue. But rest assured that our engineers are closely monitoring this case to come up with the best resolution that would address your concern.

 

 For now, I want you to be part of our containment list of affected users by giving us a quick call. This way, we'll be able to communicate with you via email as soon as updates are available.

 

Here’s how: 

  

  1. In your company, go to the Help menu in the upper right hand and select QuickBooks Desktop Help. 
  2. From there, scroll down to click the Contact us.
  3. When the Tell us more about your question window opens, enter the issue/topic in the field box.
  4. Then, select Start messaging.

Please see the screenshot below for visual reference.

 

You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

 

You can also visit QuickBooks Blog to see the latest enhancements added to the product.

 

Thank you for your patience while we're working on this. Keep safe.

Highlighted
Level 1

Serious help with my account

Hello, 

 

Has there been an update for this issue yet? It has been two weeks and I still see the same message. I have tried to contact the Quickbooks Desktop support team, but it is not possible because I get left at a blank screen every time. I have called multiple different agents all with no resolution to this issue. The support services has been confusing, unhelpful, and I am very unpleased with how this issue has been dealt with. 

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QuickBooks Team
QuickBooks Team

Serious help with my account

Thanks for coming back and bringing this one to our attention, Sj24.

 

I appreciate the time and effort you've spent with our support agents to get this sorted out. I'll personally share your feedback with our Customer Support Team about getting a blank screen every time reaching out to our support. We'll be able to take action on improving our customer service.

 

This is still an ongoing issue under INV-50636 where customers encounter the "There's an issue on our end. We're on it." error message when accessing the Workforce. Our engineers are still investigating to identify the root cause of this issue, so they can apply a permanent resolution. For now, we don't have a specific time frame for when is this going to be mitigated. Rest assured, this is being taken care of.

 

Since you've already contacted our Customer Support Team, they already added to the list of affected users. Rest assured, you'll receive an email notification once there's an update on this issue.

 

Feel free to visit our QuickBooks Help Article page for more insights about managing your business in your software.

 

We appreciate your patience in this matter. I'll also keep an eye on the issue and will get back to you if there's an update. You have a good one. 

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Level 1

Serious help with my account

Thank you for taking the time to reply and I appreciate that you will update me as soon as it is resolved. Have a good day. 

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