Set up a new entity and every account has ? in account description and can't get rid off
I set up a brand new entity in QB recently. In chart of account, I can see every single account description has ? at the beginning of the description. I can't delete it and even when I set up a new account without typing ?, ? still shows up in the account description. Would anyone please shed light if this happens before and how to resolve the issues? thanks
Let me help you get rid of the question mark symbol on your Chart of Accounts (COA).
This special character (?) appearing on your COA is a sign of damage. This can be fixed by re-sorting list. This will put a list back to its default order. I'll guide you through the steps on how to resort list for COA.
Go to the Lists menu.
Select the list for Chart of Account.
Click the Include Inactive checkbox.
From the List (Account/Item) drop-down, select Re-sort List.