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kpischel
Level 1

Should desktop audit trail show all saved entries related to a specific transaction? I think so but reporting seems to be selective, some GJE have history, others don't.

using desktop pro 2020. been using QB for 20 yrs... currently looking at transactions enterred yesterday and today. The audit report shows some JEs with full detail of changes to the specific Trans#, as it should. However there are a couple of JEs that had descriptive (memo) info changed but the report doesn't show the "prior" record... Generally the report picks up any changes to the record, and in this report there is a transaction# that shows latest, and prior and one of the prior includes changes to the memo field. I'd heard that original releases of 2020 were buggy... wondering if that is what is going on.
1 Comment 1
Kristine Mae
Moderator

Should desktop audit trail show all saved entries related to a specific transaction? I think so but reporting seems to be selective, some GJE have history, others don't.

We haven't received any reports similar to yours, Kpischel. I'll help you sort this out.   

 

The Audit Trail report keeps track of each and every change that is being made in the data.   

 

If the reporting is selective, this unusual behavior can be caused by a corrupted file. Let's run the Verify/Rebuild utility to detect the data damage. Here's how:

  1. Click File.
  2. Go to Utilities, then choose Verify Data.
  3. If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity", the file is damaged. Just continue to Rebuild Data to correct the problem.
  4. When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the back up is finished.
  5. Click OK when you get the message "Rebuild has completed". Run Verify Data again to check for remaining data damage.

Once done, try to check the Audit Trail again.    

 

if you're still encountering the same issue, you can check this article about fixing data damage on your QuickBooks Desktop company file.

 

Get back to this thread if you need more help from this.

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