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karthostllc-2017
Level 1
posted
‎November 29, 2020 03:52 PM
last updated ‎November 29, 2020 3:52 PM

Single User Desktop Pro Plus 2021- Receipt Management "You do not have the access to perform this action....

I have been able to add the app to my phone and upload a receipt. However, on the desktop I am unable to access the receipt management I keep getting this error.

"You do not have access to perform this action. To complete this, request for access from your Primary Admin."

I have verified the user I am logged in with is the Admin and in fact the only user 

I have changed the company name on Company > My Company name to match the company name listed on my account at https://camps.intuit.com/app. after changing the name on the desktop. I closed/logged off the company file as well as shut down QuickBooks and started over.

Opened QuickBooks, selected company file, logged in with Admin pw (the only one i have), go to Intuit Account User Management, popup to log into Intuit account. I enter my information (which i tested in another browser and can access account.) then it spins for a bit then pops up the same message I do not have access. 

I have also verified in the Intuit account that the email address for the verified user in the account is the same as the desktop user.

What else can I try to see that I do not have set correctly to identify the desktop user as the admin according to the account at https://camps.intuit.com/app

Thanks Gail

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1 Comment 1
Charies_M
Moderator
Moderator
‎November 29, 2020 07:04 PM

Single User Desktop Pro Plus 2021- Receipt Management "You do not have the access to perform this action....

Let's get this working for you, karthostllc-2017.

 

We can try another way to verify if you're using the Admin credentials when logging in to QuickBooks Desktop.

 

Here's how:

  1. Go to the Company menu.
  2. Select the Users tab.
  3. Choose View Users.

Once done, you can continue to add your receipts to QuickBooks through Receipt Management. Learn how to capture and upload receipts to QuickBooks Desktop: Upload receipts to QuickBooks Desktop.

 

If it's confirmed and the error persists, then I recommend reaching out to our QuickBooks Desktop Support for further assistance. They have the tools that will allow a screen-share to take place so they can do more troubleshooting and see the behavior to come up with a resolution.

 

Here are the steps to contact support:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
    QBDT ChatSupport.PNG

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

You can let me know how the conversation goes by leaving me a Reply.

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