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Level 1

SMTP email password incorrect

I have tried sending emails using various SMTP providers (sendgrid, mailjet, postmarkapp, etc. etc.) and it fails every time. In all cases the SMTP app generates an API key to use as the password and it is very long in length. It looks like QuickBooks is not saving the full password (looking at the number of dots) but of course that could just be UI obfuscation. What do you think?

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QuickBooks Team

SMTP email password incorrect

I'm here to redirect you to the right support that can handle your SMTP email password concern, joeschmoe.


We have a separate support for application developers that can help in fixing the incorrect password in your SMTP app. You can interact with our experienced users, engineers, and other experts who are willing to share their insights and best practices.


Here's how:

  1. Go to this link: Intuit Developers.
  2. Select the Sign in button, and then enter your credentials.
  3. You'll have to create a developer account first if you haven't created one. To do so, simply click the Create Account button on the Log in page.
  4. Click Help, and then select QuickBooks Desktop.
  5. Choose the Ask a question button, enter your concern, and then post it.


Also, I encourage visiting our Firm of the future page to stay current with all the latest news and QuickBooks updates.


If there’s anything else we can help you with, click the Reply button and post your questions or concerns. Doing so helps us further assist you.

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