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David43
Level 2

Stopping my QuickBooks desktop Plus Subscription

I just hired a CPA to handle all of my future accounting and payroll.  I spoke with QuickBooks and they stopped the subscription to QuickBooks and payroll.  I received emails stating that the subscriptions were stopped.  I was told that online services would not be available after the subscription expires but that I would still be able to run QuickBooks.  However, my subscription just expired and now I can't run QuickBooks and I can't seem to contact anyone from QuickBooks to deal with this.  Also, I just received a charge for my payroll service that was cancelled.  How can I solve this problem?

1 Comment 1
Jovychris_A
QuickBooks Team

Stopping my QuickBooks desktop Plus Subscription

Thanks for dropping by, @David43.

 

Let me share some information about QuickBooks Desktop cancellation policies.

 

Our support plan has specific terms and conditions. Once your QuickBooks Desktop Plus Subscription is cancelled, you'll be unable to have these benefits listed below:

  • Receive assisted support for issues and questions not covered by the Intuit QuickBooks Desktop & Point-of-Sale software support policies without paying an additional fee.
  • Receive Data Recovery Services without an additional fee.
  • Continue to use any other service included with your plan, such as Intuit Data Protect.
  • You'll lose your license to use the QuickBooks Desktop Software. Though you'll no longer have access to the software and all related services, you'll retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks Desktop format upon reactivation of your subscription or with the purchase of a license to the software.

 

For more detailed information about cancelling QuickBooks services, you can reference this article: QuickBooks Desktop cancellation policies.

 

Also, you can chat or call us by using one of these links below:

From there, they can assist you to get your data and reports with your subscription. Our chat supports are available M-F 6 AM to 6 PM PT.

 

You can check out these articles for more references about QuickBooks payroll services and features and how to download and print tax forms: 

If you have other questions, feel free to place a comment here. I'd be happy to help. Take care and have a good one!

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