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Level 1

Subscription-errorPLT-2000?? what is this?

 
5 Comments
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QuickBooks Team

Subscription-errorPLT-2000?? what is this?

Good morning, @timma0066.

 

Thank you for posting your question here. I'd be glad to provide info with this error message you're receiving.

 

After doing further research on this error, I've discovered that there are currently no ongoing investigations with this issue. This error does mean that there's an issue with the Billing and Subscription tab. Let's go ahead and do some necessary troubleshooting steps to get you back to business.

 

First, let's sign in to your QuickBooks Online account through an incognito/private window. This creates a temporary session that is isolated from the browser's main session and user data.

 

Here are the keyboard shortcuts:

 

Google Chrome - press CTRL+SHIFT+N.

Mozilla Firefox - press CTRL+SHIFT+P.

Microsoft Edge - press CTRL+SHIFT+P.

Safari - press Command+Shift+N.

 

If the steps above are successful and the error message disappears, this means that your most-used browser's cache and cookies need to be cleared. Cache and cookies are a build-up of files that need to removed sometimes for better performance.

 

If the same thing happens, please contact our Customer Support Team. They'll further investigate what's causing this to occur. They'll also help you if you need to update your payment information in QBO as well.

 

Here's how to reach them:

  1. Click Help in the right-hand corner.
  2. Choose Contact Us and then enter your issue in the What can we help with? field.
  3. Select Let's talk.
  4. Pick Get a callback.
  5. Type in your contact info and click on Confirm my call.

Let me know if the steps above do the trick. If you have any more questions or concerns, please don't hesitate to comment below. Happy Monday!

 

Highlighted
Level 1

Subscription-errorPLT-2000?? what is this?

Sigh... no the cntrl-shift-P didn't work...

Highlighted
QuickBooks Team

Subscription-errorPLT-2000?? what is this?

Thanks for letting us know the result of the troubleshooting, @timma0066.


To identify the cause of the error, I have to collect sensitive information to pull up billing. We can't have your personal details lying around in the Community for safety purposes.


I suggest reaching out to our QBO Care Team. They have tools like screen-sharing that can help find the root cause and apply a permanent fix to it.

 

  1. Go to the Help icon at the top to select the Contact Us link.
  2. This will open another window where you can enter the issue/topic.
  3. Once done, click on the Let’s talk button to view the support information.
  4. Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.

For future reference, I’m adding a link that can help check if your browser and system are optimally configured for QBO: Browser Health Checkup Tool.


Reach out to me if you need further assistance while working in QuickBooks. Please know I’m always ready to help you. Have a good one.

Highlighted
Level 1

Subscription-errorPLT-2000?? what is this?

I have been on the phone with three different support staff, I even had one with remote viewing my desktop, I took logs of the error and she passed on to tech support, they can't figure it out... then yesterday my son spent a couple hours on phone with support, then called our bank and they contacted their own quick books expert who may have figured it out, will know after 9 am today if that worked... I am hand writing estimates now... sigh

Highlighted
QuickBooks Team

Subscription-errorPLT-2000?? what is this?

Good Morning, @timma0066

 

Thanks for reaching back out to the Community. Like my colleague, I did do some further research on my side as well, but I didn't see any investigations on this matter. However, let's wait to see what information your bank will give you, and then we can go from there on determining the best solution on how to resolve this issue. It's my priority that you're able to remove this error message from your account, and I will do everything I can to get you back to business. 

 

Don't forget to keep us updated here in the Community. I'll be waiting for your response. 

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