Subscription

Try opening your account on any private/incognito browser. Keep in mind, the discounted rate is not applicable if you purchase the trial account.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo-6months

I appreciate your time in reaching out to us regarding your subscription, dylancychua-gmai.

I'd like to verify, is your subscription set up and manage through a third-party vendor such as the Apple App Store? If so, you'll need to update the billing information via their billing portal. 

Nevertheless, reach out to our Customer Care Team if you're directly subscribed to us. They can pull up your account and review what's causing this notification in the Billing Information window and help you fix it. 

Please take note that our support hours for QuickBooks Online Plus, Essentials, Simple Start starts from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For the Advanced version, we're available any time, any day.

Here's how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Search window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and enter what do you need help with.
3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you

You can also get our direct phone number by going to the Can't get signed in? section through this link: QuickBooks Online Support.

To help manage your billing information, please check out this article: Manage billing, payment, and subscription info in QuickBooks Online.

We're always available if you have more questions or need help with other concerns in your account. Just leave a reply with the details below and we'll get back to you as soon as we can. Have a good day ahead!

Hi,

Is there an email I can contact? Because our time zone does not match and it's really hard to get in touch.

Thank you

Dylan

@dylancychua-gmai 

Where is your company located?

Hi there, @dylancychua-gmai.

We're unable to provide you with an email address where you can contact our Care Support team securely. However, you can reach us again tomorrow from 6 AM to 6 PM Pacific Time if you subscribed to US QuickBooks Online version, as mentioned by my peer, @RenjolynC.

Or try to reach our Care Support team by using this link and then click the Search for something else button. From this page, enter your concern in the Tell us more about your question box and then hit Search.

This will allow you to get Phone Number or Start a message. The supports from this region will be able to handle your account and review it further.

Wanted to know how to update or change your payment method? Take a look at this article: Manage your payment and subscription. This includes how to change your payment schedule and view your subscription info.

If there's anything you might need assistance with your account, please let us know. We're always here to help. Stay safe and well!