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Manfredi
Level 1

Subscription

1. How can we get subscription invoices?

2. Can we pay through debit card? 

 

Thanks for your help!

11 Comments
Anonymous
Not applicable

Subscription

Good day, Manfredi,

 

Thank you for checking this with the Community. Let me help you get your subscription invoice.

 

May I know if you're referring to the invoice for your QuickBooks Online account? Ideally, Intuit sends these receipts to the email address you've used when you first signed up for the service.

 

In your case, it seems like you haven't received the invoice, so let me guide you how to get a copy of it.

 

To do that inside QuickBooks:

  1. Click the QuickBooks Gear icon.
  2. Choose Accounts and Settings.
  3. Click on Billing & Subscription.
  4. Select the View payment history link.
  5. Filter the Event or Date Range.
  6. (Optional) Click the printer icon to print a copy.

To print the receipt in the Intuit's Order status page:

  1. Go to this link: https://www.intuit.com/commerce/orderstatus/orderstatus.jsp
  2. Enter your account information.
  3. Click Get Status to view or print your charges.

To make sure you'll receive the invoice in your email, I'd recommend getting in touch with our QuickBooks Online Care Support. They have the tools to update your email on file.

 

Also, you can use a debit card to subscribe to our services. You'll only need to make sure that it's linked to your checking account that has a Visa or MasterCard symbol on it. Please check out this link for our subscription payment options: Subscription Payment Options for QuickBooks Online

 

If you're referring to something else, please let me know so I can look it up for you. Just mention me in the thread, and I'll be right with you.

kinsalemeadco
Level 1

Subscription

I don't see a Payment history option on our Billing and Subscription page. 

JanyRoseB
QuickBooks Team

Subscription

Hello there, kinsalemeadco.

 

Allow me to provide some additional information and guide you on how to find the payment history of your subscription. 

 

You can view the payment history directly in your product and it will display the last six (6) months' bills. Additionally, the billing statements are visible the day after the billing date. 

 

To access your payment history information, here's how: 

  1. Select the Gear icon at the top.
  2. Choose Account and Settings.
  3. Select the Billing and Subscription tab.
  4. Choose the View Payment History hyperlink. 

For additional reference, you can check this article for a video tutorial: View your QuickBooks Online payment history.

 

If you need further assistance with our phone support in the future, you can contact them through this link: Get help with QuickBooks Online.

 

That should do it! Don't hesitate to leave a comment if you have any other concerns about Payment history. I'm always here to help. 

kinsalemeadco
Level 1

Subscription

Hi

 

There's no payment history option on my billing and subscription screen.

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JanyRoseB
QuickBooks Team

Subscription

Thanks for getting back to us, kinsalemeadco.

 

I appreciate you for adding a screenshot and it seems like you're the Master/Company administrator user, you should be able to view the payments history option on your billing and subscription screen.

 

Since you don't have that option, let's perform the basic troubleshooting steps which is to open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a webpage. 

 

Here are the keyboard shortcuts to open a private browser: 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+N 

If you're able to view the payment history with a private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up. 

 

If the issue still persists, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further. 

 

Please let me know how it goes. I'll be here if you have any other questions. Wishing you and your business continued success. 

herbertr
Level 1

Subscription

Hi

I cannot get anyone to help me with my issue.

I have subscribed to quick books and 2 installments have come out of my bank account and I still cannot use your services. I have lost all my data as well.

My first payment came out and I was only given a 30 day trial, now a second payment has come out and I have no profile or can use your services correctly.  At this point QB are steeling money from me and not providing me a service. What is it going to take to get, ONE, my 2 payments back and cancel my subscription. I have a QBSE AU : [removed] case number and now it seems that no one wants to do anything about it.

IS some one going to help me or do I have to take my case to my Sate Government body ( Queensland Office of Fair Trading) to have this issue resolved.

Sincerely

R Herbert

JenoP
QuickBooks Team

Subscription

Hello, R Herbert. 

 

If I can't use the service that I've paid for, I would have felt the same way.

 

I was able to reach out to our Support Team for QBSE Australia about your concern. They will contact you via email (that's attached to your QBSE account) and update you about your case.

 

Let me know if you need anything else by adding a reply below. Thanks.

CYCBusiness1526
Level 3

Subscription

This link now takes me directly to the TurboTax order status page which does not offer a way to obtain the QuickBooks Online subscription invoice!

Catherine_B
QuickBooks Team

Subscription

Hi there, CYCBusiness1526.

 

We can try to view your payment history in your Billing and Subscription settings. If you can't view it there, log in to the camps.intuit.com page and use your QuickBooks Online login credentials. Select QuickBooks Online as the product and view your payment history there. 

 

Let me know how this worked. I'm just a post away!

CYCBusiness1526
Level 3

Subscription

I can view the payment history in Billing and Subscription, but I can't get a receipt from there. 

This is what the Help menu states,; however, when I click on the link, it takes me to a TurboTax page. The subscription is not paid by me, but by my client. My client is a non-profit and the Executive Director requires a receipt for the audit records. I was able to use this link last month, but not today.

Print QuickBooks Online subscription receipt

If you like a printable receipt for your recent QuickBooks Online purchase, you can print from Intuit's Order status page:

https://www.intuit.com/commerce/orderstatus/orderstatus.jsp (orderstatus.intuit.com)

  1. There are two options to search:
    • Last Name, Phone, Last 4 digits of credit card OR
    • Order number and billing zip code

    Note: It is not required to have the order number to look up a receipt. However, if using the order number option, you must enter SUBS before the order number (for example SUBS12345678). Use Option #1 if you don't know your order number.

  2. After you enter the above information, select Get Status, find your order, and then print.
Anonymous
Not applicable

Subscription

Thanks for getting back in the discussion, @CYCBusiness1526. I appreciate the additional details you provided about trying to get a QBO subscription invoice. 

 

I've tried clicking on the link provided and it's also routing me to the Turbo Tax page. Since we can't access the link, I'd suggest contacting our live support so they can help submit the invoice to the master admin through email. 

 

I'll also look further into this here in my end and check why this link is automatically routing to the Turbo Tax page.

 

Here's how to get in touch with our support:

 

  1. Sign in to QuickBooks and select the Help tool.
  2. Select Contact Us.
  3. Type in your concern and click Continue.
  4. Select the Start Messaging tab to connect with a QuickBooks agent.

I'm sure they'll be able to help in getting the invoice for the QBO subscription.

 

Keep me posted if you have other questions about viewing your payment history. I'll be here to help however I can.

 

 

 

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