I want to assist you in getting this resolved as soon as possible, mbrowne.
Here in the Community, we're unable to pull up your account for security reasons. Let me route you to our best support available. I still suggest contacting our Payroll Support team again. They have the necessary tools to pull up your account to investigate your billing records and take any further actions to resolve the situation.
Here's how:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of your issue and proceed with Let's talk.
- Then choose your preferred way to connect with them.
You can also read more about it in this article, and be sure to check out their Support hours to see when representatives are available: Contact QuickBooks Desktop support.
I've also added this resource to learn how to convert your QuickBooks Desktop data to QuickBooks Online: Move your QuickBooks Desktop file to QuickBooks Online.
Just click the Reply button below if you need anything else. The Community and I will be here to help you.
