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Level 1

I'm trying to log in as sysadmin in POS 12 and it keeps telling me my password is wrong even though I know it's correct. Our company file got corrupted and we had to have it rebuilt by support so I'm wondering if they changed the password and didn't tell us. I've tried using the password reset tool but keep getting a license authorization failure message. Is there another way to get into the sysadmin or reset the password?

QuickBooks Team

Hi there, @cjthomas.


Thank you for visiting the Community. I can make sure you have the best support to help resolve your POS login and reset password problem.


I appreciate you trying some test resolving the issue. Since you're still getting a license failure message after using the password reset tool, I suggest calling our POS Customer Care Team. They have more tools to help you reset your password and investigate the cause of this.


Here's how to contact them:

  1. Go to
  2. Select QuickBooks Desktop.
  3. Choose QuickBooks Point of Sale.
  4. Select the issue/topic.
  5. Click the Get Phone Number button to see the support number.

That should help you with your login issue, @cjthomas. Let me know how the call goes or if you have other questions about QuickBooks. I'm always here to help.

Level 1

@HoneyLynn_G Thank you for your help! I followed your instructions but after calling the number that came up when I clicked through to the support page and sitting on hold for an hour I was told I had reached the QB premier support and he couldn’t help me. He transferred me to POS but did it so quickly I didn’t have a chance to ask for the correct support number. After sitting on hold another 45 minutes I finally gave up. Do you know a better number for POS support so I don’t have to go through all that again?

QuickBooks Team

Thank you for commenting back in this thread, @cjthomas


I appreciate your time in getting this issue resolved. You can get the updated contact number of our POS Team using this link:


Don't hesitate to comment back if there's anything else you need from me. Have a good one!

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