Sysadmin password POS 12 reset - tool not working

Hi there, @cjthomas.

Thank you for visiting the Community. I can make sure you have the best support to help resolve your POS login and reset password problem.

I appreciate you trying some test resolving the issue. Since you're still getting a license failure message after using the password reset tool, I suggest calling our POS Customer Care Team. They have more tools to help you reset your password and investigate the cause of this.

Here's how to contact them:

1. Go to  https://help.quickbooks.intuit.com/en_US/contactus.
2. Select QuickBooks Desktop.
3. Choose QuickBooks Point of Sale.
4. Select the issue/topic.
5. Click the Get Phone Number button to see the support number.

That should help you with your login issue, @cjthomas. Let me know how the call goes or if you have other questions about QuickBooks. I'm always here to help.

@HoneyLynn_G Thank you for your help! I followed your instructions but after calling the number that came up when I clicked through to the support page and sitting on hold for an hour I was told I had reached the QB premier support and he couldn’t help me. He transferred me to POS but did it so quickly I didn’t have a chance to ask for the correct support number. After sitting on hold another 45 minutes I finally gave up. Do you know a better number for POS support so I don’t have to go through all that again?

Thank you for commenting back in this thread, @cjthomas. 

I appreciate your time in getting this issue resolved. You can get the updated contact number of our POS Team using this link: https://quickbooks.intuit.com/point-of-sale/customer-resource-center/.

Don't hesitate to comment back if there's anything else you need from me. Have a good one!