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Welcome to the Online Community, reyesmariu.
Let’s get you back on track by performing some troubleshooting steps. Reentering the credit card information on file can help refresh the subscription status.
Next, check your subscription status to see if it's already active. If you continue to get the same result, I recommend contacting our QBO Care Team.
They have to add your company name to the list of affected users. After signing up, you’ll be notified via email once there’s progress about the investigation.
I’m also adding links on how to modify the billing details as well as instructions to reactive QBO subscription.
Rest assured, I'll update this thread once the permanent solution is available.
I appreciate your patience while we’re working through this. Reach out to me if you have any other concerns about QBO. I’m more than happy to assist further.