Showing results for 
Search instead for 
Did you mean: 
Level 1

Th Qb said "our subscription is already inactive.

1 Comment 1
QuickBooks Team

Th Qb said "our subscription is already inactive.

Welcome to the Online Community, reyesmariu.

Let’s get you back on track by performing some troubleshooting steps. Reentering the credit card information on file can help refresh the subscription status.


  1. Go to the Gear icon at the top menu bar and choose Account and Settings under Your Company.
  2. This will open another page where you can select Billing & Subscription on the left panel.
  3. From there, navigate to the QuickBooks section to remove the credit card on file and then input it again.
  4. Click Done to save the changes.

Next, check your subscription status to see if it's already active. If you continue to get the same result, I recommend contacting our QBO Care Team.

They have to add your company name to the list of affected users. After signing up, you’ll be notified via email once there’s progress about the investigation.


  1. Go to the Help icon at the top to select the Contact Us link.
  2. This will open another window where you can enter the issue/topic.
  3. Once done, click on the Let’s talk button to view the support information.
  4. Choose how you want to reach out to our support team: Start messaging or Get a callback.
  5. To expedite the process, provide this information: INV-43507.

I’m also adding links on how to modify the billing details as well as instructions to reactive QBO subscription.


Rest assured, I'll update this thread once the permanent solution is available. 


I appreciate your patience while we’re working through this. Reach out to me if you have any other concerns about QBO. I’m more than happy to assist further.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up