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Level 2

The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print very clear. Any idea how to fix this?

 
15 Comments
Content Leader

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hi @Emma Foley,

 

Welcome to the Community. I'd be glad to assist with the bold numbers printing poorly and smudging on reports.

 

There are multiple things that can cause issues with printing, such as a driver related issue or even the type of paper that's being used. Naturally, bold fonts will tend to require additional ink and drying times, which could explain why the reports are printing with smudges. Some users have been able to resolve this by adjusting their printer's quality settings, which can allow additional time to print in bold. These settings can vary between printers, so you may wish to consult its manual.

 

Additionally, you may wish to try increasing the resolution of your printer settings. You can locate the steps for this process at the following link: Printing is Unclear or Fuzzy.

 

I believe that these resources will help you get on track so that your reports print correctly. 

 

Please feel free to let know how it goes by posting a comment below. The Community is always here, so don't hesitate to ask me any questions that you may have. Wishing you well. 

Level 2

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hi, thanks for your quick reply. It is still happening. If I save a report as a pdf, and then print the pdf, it prints the bold numbers fine. But, if i try to print the report directly from QBO, all the bold numbers are smudged. 

 

Maybe a chrome setting? A font issue? If so, any idea how to fix?

 

Thanks so much!

Content Leader

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hello again, @Emma Foley,

 

Thank you for providing that clarification. It's certainly interesting that a saved PDF copy of the report will print fine, but appears smudged when using Chrome. 

 

Do you know if the same printer settings are applied when printing from within Chrome? Additionally, it sounds like this could be a browser related setting that's causing the smudges. I'd recommend trying a few different options, such as adjusting scale and increasing DPI should you have the choice. You may wish to try an alternative supported browser, such as FireFox, to help determine if this behavior is browser related. 

 

Lastly, you may want to consider contacting the Phone Support Team. They have specialized tools, such as screen shares, which can help to check browser configurations. Here's how you can reach them:

 

  1. Visit the following link: QuickBooks Support.
  2. Select options for the two prompts. 
  3. Click Get Phone Number


I'm here if you should have any questions. Cheering you to continued success. 

Level 1

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print very clear. Any idea how to fix this? it does it to me also -- on all printers - so it is not the printer

it does it to me also -- on all printers - so it is not the printer
QuickBooks Team

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hey @jglynn,

 

Let’s update your Adobe Reader/Acrobat to successfully print your reports.

 

Some printing issues are resolved when updating your Adobe Reader. But if you’re still unable to print your reports correctly, you’ll need to repair your Adobe Reader.

 

Here’s how:

  1. Close the Acrobat/Reader and all open web browsers.
  2. Click on the Windows button.
  3. Look for Control Panel on the search bar.
  4. Choose Programs and Features.
  5. Select Acrobat or Adobe Reader.
  6. Click on Uninstall/Change.
  7. Select Next.
  8. Click on Repair, then choose Install.
  9. Click on Finish once the process is complete.
  10. Restart your computer.

For more details, you can refer to this article: How to Update, Repair, or Re-Install Adobe Reader/Acrobat?

 

You can also visit our Help Articles if you want to learn more "How do I" steps in QuickBooks. 

 

Please let me know if you have any other questions or concerns.

Level 1

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print very clear. Any idea how to fix this?

only way I have found is to export to a pdf and launch in adobe to print. Something isn't working with the direct print interface....it's been that way for a long time.
Content Leader

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

It's nice to have you in the Community, @rlreilly.

 

I appreciate you taking the time to share the process that has worked for you when printing reports. Out of curiosity, had you tried some of the suggestions in this thread before using this method? 

 

The sharing of ideas and solutions is one of the things that makes the Community such a great place. Take care. 

Level 1

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Yes...tried the other ideas. This is the only one that worked.
Content Leader

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hello again, @rlreilly.

 

Thanks for providing that clarification. I wanted to let you know that I've submitted feedback based on this interaction with printing. Feedback is provided to the Development team to be looked into when they're adding new updates to the software. 

 

Please let me know if I can be of further assistance by commenting below. Have a good one. 
 

Level 2

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hi,

 

I am having the same issue as everyone above. 

 

Can confirm, if you open the exported report PDF in the browser and print, or print from the browser using QB online it's smudged on bold text. If you open the PDF with Adobe reader and print from there it's perfect.

 

This is an issues that needs to be fixed so we don't have to jump through hoops to print legible reports from the cloud program. This made me waste a lot of defenseless paper to figure out.

 

Thank you

 

Printed from Chrome QB browser instance or PDF opened in Chrome

Photo Dec 31, 2 48 29 PM.jpg

 

Printed from exported PDF opened in Adobe reader (Windows 10)

Photo Dec 31, 2 48 34 PM.jpg

 

Clearly an issue.

 

Just tried printing a the report from Edge browser with QBO and it was not smudged. This might be a Chrome version issue that you should look into.  This is the version of Chrome I am currently using.

 

Google Chrome is up to date
Version 79.0.3945.88 (Official Build) (64-bit)


Thanks.

QuickBooks Team

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hi there, @ProInnovation

  

 

I understand how it felt when something isn't functioning as wanted. Since you have mentioned above, that it is working to other browsers. I recommend performing some troubleshooting steps to check if this is a web-related issue. Let's start by accessing your account in a private window to determine if this is the case. This mode prevents browsing history from being stored. Here's how: Ctrl+ Shift + N (Google Chrome).

 

 

Once working, we'll have to go back to your regular browser and clear the cache to free up storage space and boost your operating system performance.

  

 

However, if you continue to get the same result, I suggest using different browser

 

 

For more detailed and informative about resolving, browser printing issue check this link below: 

 

 

Let me know if you need more assistance with this. I'll be around to further help you. Happy new year!

Level 2

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

This was not helpful. Just to make certain I took another machine out. This one is a laptop, I used Chrome and had the same issues, solution. Does not matter if it's in incognito mode or not. Cache did not effect this. Please have your engineering team take a look at this and use their tools to replicate it in Chrome so they can see the issue with your software. It will happen. I have done it a few times now with different machines and the same thing happens. Please escalate this, I have helped squash some bugs with you in the past. I am thankful for your help because I enjoy this program.

 

First computer used: Desktop Windows 10

Second computer used: Laptop Windows 10

 

Both have i7 processors and are quality machines so I doubt it's a performance issue.

 

Google Chrome is up to date
Version 79.0.3945.88 (Official Build) (64-bit)
QuickBooks Team

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Good afternoon, @Prolnnovation.

 

Just to get some additional information on the issue, and to try all possible troubleshooting, I recommend to call in to our support team. With this issue a ticket may need to be opened up for you and our support team has the right tools to get that going.

 

To contact us through your product:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

If you have any other questions, please feel free to reach out.

Level 1

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Did QB ever resolve this issue?  I'm having the same problem and don't want to call QB and be on hold for 2 hours like before.  Thanks for your help, if possible.

QuickBooks Team

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hello, @Aculver.

 

We'd like to investigate this since you should be able to print your reports clearly. As a starting step in the troubleshooting process, I'd suggest performing the steps below to configure the resolution of your print settings.

  1. Open the sales form you want to print.
  2. Select Print.
  3. Once the preview screen opens, select the Printer icon.
  4. Within the printer dialog box choose Properties.
  5. Select Advanced. (It may be a button or a tab depending on the version of Windows you are using.)
  6. Increase the resolution (for example, to 600 x 600).
  7. If there is a Dithering option, select Fine.

If the issue persists, I'd suggest performing these steps to help diagnose a wide range of PDF printing issues: Test sequence for PDF printing issues.

 

Also, you can use a different device and print your reports. 

 

You can drop me a comment if there's anything else you need help with. The Community and I are always here to help.

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