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Level 2

The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print very clear. Any idea how to fix this?

 
9 Comments
Content Leader

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hi @Emma Foley,

 

Welcome to the Community. I'd be glad to assist with the bold numbers printing poorly and smudging on reports.

 

There are multiple things that can cause issues with printing, such as a driver related issue or even the type of paper that's being used. Naturally, bold fonts will tend to require additional ink and drying times, which could explain why the reports are printing with smudges. Some users have been able to resolve this by adjusting their printer's quality settings, which can allow additional time to print in bold. These settings can vary between printers, so you may wish to consult its manual.

 

Additionally, you may wish to try increasing the resolution of your printer settings. You can locate the steps for this process at the following link: Printing is Unclear or Fuzzy.

 

I believe that these resources will help you get on track so that your reports print correctly. 

 

Please feel free to let know how it goes by posting a comment below. The Community is always here, so don't hesitate to ask me any questions that you may have. Wishing you well. 

Level 2

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hi, thanks for your quick reply. It is still happening. If I save a report as a pdf, and then print the pdf, it prints the bold numbers fine. But, if i try to print the report directly from QBO, all the bold numbers are smudged. 

 

Maybe a chrome setting? A font issue? If so, any idea how to fix?

 

Thanks so much!

Content Leader

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hello again, @Emma Foley,

 

Thank you for providing that clarification. It's certainly interesting that a saved PDF copy of the report will print fine, but appears smudged when using Chrome. 

 

Do you know if the same printer settings are applied when printing from within Chrome? Additionally, it sounds like this could be a browser related setting that's causing the smudges. I'd recommend trying a few different options, such as adjusting scale and increasing DPI should you have the choice. You may wish to try an alternative supported browser, such as FireFox, to help determine if this behavior is browser related. 

 

Lastly, you may want to consider contacting the Phone Support Team. They have specialized tools, such as screen shares, which can help to check browser configurations. Here's how you can reach them:

 

  1. Visit the following link: QuickBooks Support.
  2. Select options for the two prompts. 
  3. Click Get Phone Number


I'm here if you should have any questions. Cheering you to continued success. 

Level 1

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print very clear. Any idea how to fix this? it does it to me also -- on all printers - so it is not the printer

it does it to me also -- on all printers - so it is not the printer
QuickBooks Team

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hey @jglynn,

 

Let’s update your Adobe Reader/Acrobat to successfully print your reports.

 

Some printing issues are resolved when updating your Adobe Reader. But if you’re still unable to print your reports correctly, you’ll need to repair your Adobe Reader.

 

Here’s how:

  1. Close the Acrobat/Reader and all open web browsers.
  2. Click on the Windows button.
  3. Look for Control Panel on the search bar.
  4. Choose Programs and Features.
  5. Select Acrobat or Adobe Reader.
  6. Click on Uninstall/Change.
  7. Select Next.
  8. Click on Repair, then choose Install.
  9. Click on Finish once the process is complete.
  10. Restart your computer.

For more details, you can refer to this article: How to Update, Repair, or Re-Install Adobe Reader/Acrobat?

 

You can also visit our Help Articles if you want to learn more "How do I" steps in QuickBooks. 

 

Please let me know if you have any other questions or concerns.

Level 1

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print very clear. Any idea how to fix this?

only way I have found is to export to a pdf and launch in adobe to print. Something isn't working with the direct print interface....it's been that way for a long time.
Content Leader

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

It's nice to have you in the Community, @rlreilly.

 

I appreciate you taking the time to share the process that has worked for you when printing reports. Out of curiosity, had you tried some of the suggestions in this thread before using this method? 

 

The sharing of ideas and solutions is one of the things that makes the Community such a great place. Take care. 

Level 1

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Yes...tried the other ideas. This is the only one that worked.
Content Leader

Re: The bold numbers on reports are printing poorly, with smudges. The non-bold numbers print ver...

Hello again, @rlreilly.

 

Thanks for providing that clarification. I wanted to let you know that I've submitted feedback based on this interaction with printing. Feedback is provided to the Development team to be looked into when they're adding new updates to the software. 

 

Please let me know if I can be of further assistance by commenting below. Have a good one. 
 

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