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Level 2

The Customer Contact List Report option to filter by "Customer Type" is still broken. I was gonna use this for call lists based on deliver days. Any update on fixes?

 
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Best answer 12-20-2018

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Highlighted
Level 2

The Customer Contact List Report option to filter by "Customer Type" is still broken. I was gonna use this for call lists based on deliver days. Any update on fixes?

In case you, like me, were waiting for this to be resolved it seems like it works now. I was able to create reports filtering by Customer Type as of this morning. Good to know they're actually updating this thing.

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QuickBooks Team

The Customer Contact List Report option to filter by "Customer Type" is still broken. I was gonna use this for call lists based on deliver days. Any update on fixes?

We're now working to resolve this issue right away, staff.

 

The error you're getting when customizing a report by customer type has been escalated to our product team. They're still investigating its cause to determine the solution. Right now, I'd recommend giving us a call. We'll add you to the affected users' list, so you'll receive an update when there's an available fix.

 

You can get our contact number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Running your business in QuickBooks topic.
  4. Click the Reports sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Please let me know if there's anything else I can help you with.

Highlighted
Level 10

The Customer Contact List Report option to filter by "Customer Type" is still broken. I was gonna use this for call lists based on deliver days. Any update on fixes?

To "staff":

 

You said "The Customer Contact List Report option to filter by "Customer Type" is still broken."

 

I have never seen the option  in the Customer Contact List Report option to filter by "Customer Type".  Are you sure you once had this option?

Highlighted
Level 2

The Customer Contact List Report option to filter by "Customer Type" is still broken. I was gonna use this for call lists based on deliver days. Any update on fixes?

Yes I'm sure. It's in the Customer Reports.

Highlighted
Level 2

The Customer Contact List Report option to filter by "Customer Type" is still broken. I was gonna use this for call lists based on deliver days. Any update on fixes?

I already did when I came up with the idea to use customer type about a month ago. I was going to contact you all again but the only option it showed was this so I went ahead and posted. 

 

 

Thanks for replying to this though.

Highlighted
Level 2

The Customer Contact List Report option to filter by "Customer Type" is still broken. I was gonna use this for call lists based on deliver days. Any update on fixes?

In case you, like me, were waiting for this to be resolved it seems like it works now. I was able to create reports filtering by Customer Type as of this morning. Good to know they're actually updating this thing.

View solution in original post

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