The logo in the mobile app still shows our old company logo. The QBO web app shows the correct logo, Broadwire Networks. How do I change the logo in the mobile app?

Hello there, marcus24.

I'm here to help fix the issue you're having with your QuickBooks Online (QBO) mobile app.

When the application fails to update the logo, one possible cause is the app's data. To isolate this, let's reset it. This process plays the same role as clearing the cache from your web browser. Please refer to the steps below.

For Android devices: 

1. Select the menu at the top right and choose Settings.
2. Press Refresh Data and choose Yes.

In your Phone Settings: 

1. From your phone's settings, tap Apps (varies by device).
2. Choose the QuickBooks app from the list and select Storage.
3. Select Clear data.

After completing the troubleshooting, please restart your device and then open your QBO mobile app to double-check.

However, if the same thing happens, let's uninstall/reinstall the app. For detailed steps on how to do it, please refer to this article: How to download the QuickBooks Online mobile app.

Moreover, you can always visit our website for more tips and other resources you can use in the future: Self-help articles.

Please let me know if you have follow-up questions about this or QuickBooks-related concerns. I'm always here to help. Stay safe.

Thanks for the suggestion. I don’t see an option to clear the cache/storage on my iPhone. I uninstalled the mobile app and installed a fresh version but am getting the same result. 

Thank you. I do not see an option to clear cache/refresh the data in the app settings for QuickBooks. I uninstalled the app and installed a fresh version, but am getting the same result. The previous logo is still there. 

Hello there, @marcus24. I'll provide further details to help you update your company logo in your QuickBooks Online (QBO) mobile application.

Before we proceed, please know that the Clear Data option is available in the Android operating system. iPhone users can use the Offload to let their latest data flow into the application. Here's how:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.
4. This will free up the storage without deleting your app's documents and data.

For more details, please see this article: See your latest data in the QuickBooks Online app.

Also, you'll want to ensure that the mobile app is updated to take advantage of the latest features and fixes. If issues persist, contact Customer Care for further assistance: QuickBooks Online Support.

On the other hand, here's an article to help you manage invoice payments in the mobile version of the program: Receive an invoice payment using the QuickBooks Online mobile app.

The Community space is open 24/7 if you need further assistance using QuickBooks mobile or have additional questions. We are here to extend a helping hand. Take care.

Did you ever find a solution for this?  I am having the same issue and have tried all of the "fixes" but nothing is working.

I appreciate the effort you've made to fix this error, @Lifts.

Please know that we've received similar reports about the logo on the mobile app not being the same as the web browser. With this, I recommend contacting our QuickBooks Online Support Team so they can add you to the list of affected users.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?)
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

If you need prompt assistance, you can reach them through their contact number: QuickBooks Online Support.

In the meantime, please use your mobile or web browser to access your correct logo. Your patience will be highly appreciated as our product engineers are working to resolve this.

Moreover, you can email or print multiple sales forms in QuickBooks Online. This way, you can efficiently manage your sales forms and keep track of your financial transactions.

Let me know if you have additional questions about your logo or need assistance with QuickBooks. Keep safe.

Sadly, no. We stopped using the mobile app to generate estimates, which is unfortunate whenever we're in the field/away from our desks...