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Level 1

The system wont let me fix my incorrect phone number.

1 Comment
QuickBooks Team

The system wont let me fix my incorrect phone number.

I'm glad to see you here, @chebatali123. I can share some steps so you can change your phone number in QuickBooks.


To clarify, have you received an error message when attempting to change the incorrect phone number? That information can help me find you a timely solution. Also, let's make sure that you will enter a phone number based on your QuickBooks region. Example: US phone number for US QuickBooks Self-Employed product.


In the meantime, let's use a private browser to fix the phone number. Private mode prevents storing cache and cookies that might cause problems when running websites.


Here are the shortcut keys you can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N


Then, head to QuickBooks Self Employed at this link and sign in. Once done, refer to the steps below to change your phone number:


  1. Navigate to Settings, then select Intuit Account. This opens the Intuit Account Manager.
  2. Click the Sign in & security menu.
  3. Select the User ID, Email Address, or Password section.
  4. Make your changes.
  5. When you're done, hit Save.


For more info about the process, please see this article: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant, and Qui...


If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If the same thing happens, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks. 


Also, here's a handy article that you can open to guide you in tracking your self-employed income and expenses: Schedule C and expense categories in QuickBooks Self-Employed


You can always get back here if you have other concerns or questions about fixing your incorrect phone number in QBSE. I'll be here to help you. Stay safe.

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