there are 2 company options on our sign in page, one works the other doesn't. how do we remove the inactive account

Hi there, @electrician-ohara.

The two companies displayed on your sign-in page are both still active, unless they are listed under the "Canceled Companies" section. If you'd like to delete the inactive account, I recommend contacting phone support for help with managing your account data and subscription.

Here's how you can contact to them:

1.  Open the Help menu located in the upper-right corner.
2. Go to the Assistant tab. Enter "contact support" into the chat box and hit Enter.
3. Select Contact a human, then choose either Live Chat or Call me back.
4. Provide a brief description of your issue and click Continue.
5. Opt for either a Callback or Chat option.

You can also refer to this article for guidance on when to contact support: Get help with QuickBooks products and services.

In the meantime, you can hide your inactive account by simply selecting the Hide in the Actions dropdown for that company.

Please feel free to ask if you have any follow-up questions or need more detail on this topic. We're always here to help you.