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cwarne79-gmail-c
Level 1

This continues to be one of the slowest on-line app that I pay for with real money. The mobile is ok. The desktop takes forever. Any help? Speed is 400bm/ps

 
3 Comments 3
FishingForAnswers
Level 10

This continues to be one of the slowest on-line app that I pay for with real money. The mobile is ok. The desktop takes forever. Any help? Speed is 400bm/ps

@cwarne79-gmail-c  QBO prides itself on loading the most popular pages in no more than 10 seconds.

 

...

 

Which is to say, as long as you're using QBO, there is no help, only empty promises of future improvements.

 

This is as good as QBO gets.

LollyNino_C
QuickBooks Team

This continues to be one of the slowest on-line app that I pay for with real money. The mobile is ok. The desktop takes forever. Any help? Speed is 400bm/ps

Your experience with the QuickBooks mobile app is important to us, cwarne79, and we are committed to finding a resolution that meets your needs.

 

With your impressive 400 Mbps internet speed, we can definitely enhance your desktop experience. Let’s explore some steps to improve speed. Have you tried any troubleshooting yet? If not, it's a good first step to download fixes for any issues or minor enhancements.

 

First, we need to reset the app data, as that often resolves unexpected behavior in the QuickBooks Desktop app. Here’s how:

 

  1. Open the QBO desktop app.
  2. Log in to your company, then click the Help menu.
  3. Select Reset App Data.

 

If the issue persists, you can uninstall and reinstall the app. This will refresh it and clear any corrupted data that could be causing problems. For a complete guide, check out this article: Download and use the QuickBooks Online desktop app.

 

In the meantime, log in to your QuickBooks Company file using supported web browsers like Firefox, Google Chrome, or the latest version of Microsoft Edge. You can sign in to your account through QBO from there.

 

Let me also share this article detailing the system requirements for QBO Online to run efficiently: System requirements for QuickBooks Online products.

 

We appreciate your patience on this matter. Our Community team is always here to assist you if you have further concerns about the QuickBooks Online Desktop app.

Chrea
Level 8

This continues to be one of the slowest on-line app that I pay for with real money. The mobile is ok. The desktop takes forever. Any help? Speed is 400bm/ps

@cwarne79-gmail-c 

The big problem is that QBO deliberately abuses your cache memory for their own benefit. Your bandwidth can't help with this problem.

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