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Active Member

To stop auto logoff

Hello,

This is my first day using the timesheet app and I'm already annoyed.

HOW do I stop the page from automatically logging off?  I go back to the page to enter something and find I have to login again.  I want to stop that from happening.

Thank you.

Regards,

Martha

Solved
Best answer 10-15-2018

Accepted Solutions
Community Contributor **

Hi Martha, Thank you for letting us know about your recen...

Hi Martha,

Thank you for letting us know about your recent experience using timesheet.

QuickBooks Online uses a time-out function for security. This timeout helps prevent unauthorized persons from accessing your data, especially when you're away from your computer. The time of inactivity is based from the time that you last save. This means that if you've been working on your timesheets and walk away for 20 minutes, you could come back and be signed out. This might happen because even though you only left QuickBooks for 20 minutes, it has been longer since the last time you saved. 

We can keep you log in for a maximum of 3 hours of inactivity, but you must be logged in as Master Admin to do this. If you have no way to log in as the admin, please share these steps with the current admin of the account:

  1. Click the Gear icon.
  2. Under Your Company, choose Account and Settings.
  3. Go to the Advanced tab.
  4. Click the pencil icon to edit the Other Preferences section.
  5. Set the hour to Sign Me Out If Inactive for.
  6. Click Save and then Done.

This will help you stay signed in, Martha. If there are other questions we can help you with, please let us know by posting here in the Community. Thanks a lot.

27 Comments
Community Contributor **

Hi Martha, Thank you for letting us know about your recen...

Hi Martha,

Thank you for letting us know about your recent experience using timesheet.

QuickBooks Online uses a time-out function for security. This timeout helps prevent unauthorized persons from accessing your data, especially when you're away from your computer. The time of inactivity is based from the time that you last save. This means that if you've been working on your timesheets and walk away for 20 minutes, you could come back and be signed out. This might happen because even though you only left QuickBooks for 20 minutes, it has been longer since the last time you saved. 

We can keep you log in for a maximum of 3 hours of inactivity, but you must be logged in as Master Admin to do this. If you have no way to log in as the admin, please share these steps with the current admin of the account:

  1. Click the Gear icon.
  2. Under Your Company, choose Account and Settings.
  3. Go to the Advanced tab.
  4. Click the pencil icon to edit the Other Preferences section.
  5. Set the hour to Sign Me Out If Inactive for.
  6. Click Save and then Done.

This will help you stay signed in, Martha. If there are other questions we can help you with, please let us know by posting here in the Community. Thanks a lot.

Senior Contributor *

This is the most ridiculous thing I've seen so far.  This...

This is the most ridiculous thing I've seen so far.  This system is not meant for bookkeepers but for business owners on the run.  QBO needs to create a bookkeeper's edition to use just like the more efficient and dependable desktop versions and create a link to the online world for the owners.  Then this time out feature would make sense.  I personally was clocked out after 2 hours when I have it set for 3 hours.  I was in the middle of a 32 line journal entry and lost it all!!!
Established Member

Re: To stop auto logoff

I have a similar issue - my auto log off is set to one hour, but QBO seems to completely ignore this setting because it logs me off WHILE I am in the middle of working.   Please fix this!

QuickBooks Team

Re: Hi Martha, Thank you for letting us know about your recen...

Hello there, @Budget Friendly Bookkeeping and @sand001.


Thanks for posting your concern here in the Community space. I’m here to share some information about the timeout feature in QuickBooks Online.


@sarsar is right. The feature is designed to help prevent unauthorized persons from accessing your data when you’re away from the computer.  


Technically, you should be able to work on your account without being logged out of QuickBooks since the feature measures your time of inactivity from the last time you moved your mouse, clicked, or used your keyboard on any transaction form.


For more information about timeout feature, refer to this article: Change the timeout duration in QuickBooks Online.


To make sure this won’t happen again, let’s try performing some basic troubleshooting steps.  You can start by using a private window to start fresh.
Here’s how:

  • Press Ctrl + Shift + N keys on your keyboard (Google Chrome).
  • Press Ctrl + Shift + P keys on your keyboard (Firefox or Internet Explorer).
  • Press Control + Option + P keys on your keyboard (Safari).

In addition, switching to a different browser (Internet Explorer, Chrome, and Firefox) will sometimes do the trick.


If the private browsing session works, you’ll need to clear your browser’s cache to prevent unexpected behavior in the product. Make sure to remember your saved information, such as login IDs and passwords. Check out this article for the steps: https://community.intuit.com/articles/1436727.


In case the same problem persists after performing the recommended steps, I’d suggest getting in touch with our Customer Care Team for further assistance. You can reach them through this article: https://community.intuit.com/articles/1145770.


Feel free to reach out to me if you need anything else. I’ll be around to help. Wishing you the best!

 

Active Member

Re: Hi Martha, Thank you for letting us know about your recen...

I can't do this change...i don't have the option to select the duration time.   I always lose JE or Customize reports because of this.

 

Is this a Use Customizable Option or just the admin can do it?

QuickBooks Team

Re: Hi Martha, Thank you for letting us know about your recen...

Greetings, @Saulo Chonay.


Thanks for looping in. Let me answer the questions you have about the timeout feature in QuickBooks Online


As of this time, only the Master Administrator has the option to change the timeout settings. I’d suggest, you reach out to the current admin of the account to do that.


Once the change is made, it’ll also apply to all company users. Provide the steps below to update the setting: 
1.    Click the Gear icon and select Account and Settings.
2.    Select Advanced from the left navigation menu.
3.    Click the pencil icon from the Other preferences section.
4.    Next to the “Sign me out if inactive for” preference, choose 3 hours.
5.    Click Save then Done.


You can refer to this helpful article for reference: https://quickbooks.intuit.com/community/Getting-Started/Change-the-timeout-duration-in-QuickBooks-On....


Let me know if you have questions. I’ll be here to help. Enjoy your day!
 

Established Member

Re: Hi Martha, Thank you for letting us know about your recen...

I appreciate the sensitivity to data protection but this auto-logout solution is incredibly stupid and doesn't follow best practices.

As mentioned in this thread, people are getting auto-logged out IN THE MIDDLE OF WORKING ON SOMETHING so it is not just happening after a long period of in-activity.  Additionally, the logout is not adhering to the 3 hour setting, people still get booted after less than 3 hours, so there is a bug.

TO FIX THIS you need to do two very simple things:
1.  Add an auto-logout confirmation dialog.  Every bank has this - if you have been in-active, show a dialog saying you must press 'ok' within 10 minutes to continue your session.  This is far more user-friendly than just suddenly getting booted to a login redirect page.
2. Ensure that the auto-logout confirmation dialog DOES NOT result in discarding current work.  For example, if I am editing a transaction and have unsaved changes, the auto-logout dialog should popup and when I press 'ok', i should be right back in my partially-edited transaction without losing any changes.

This is very simple, easy to implement.  Get it right Quickbooks!  I'm a developer so if you can't figure it out, hire me and I'll fix this for you.  Security features don't need to upset your users.

Established Member

Re: Hi Martha, Thank you for letting us know about your recen...

I appreciate the sensitivity to data protection but this auto-logout solution is incredibly stupid and doesn't follow best practices.

As mentioned in this thread, people are getting auto-logged out IN THE MIDDLE OF WORKING ON SOMETHING so it is not just happening after a long period of in-activity.  Additionally, the logout is not adhering to the 3 hour setting, people still get booted after less than 3 hours, so there is a bug.

TO FIX THIS you need to do two very simple things:
1.  Add an auto-logout confirmation dialog.  Every bank has this - if you have been in-active, show a dialog saying you must press 'ok' within 10 minutes to continue your session.  This is far more user-friendly than just suddenly getting booted to a login redirect page.
2. Ensure that the auto-logout confirmation dialog DOES NOT result in discarding current work.  For example, if I am editing a transaction and have unsaved changes, the auto-logout dialog should popup and when I press 'ok', i should be right back in my partially-edited transaction without losing any changes.

This is very simple, easy to implement.  Get it right Quickbooks!  I'm a developer so if you can't figure it out, hire me and I'll fix this for you.  Security features don't need to upset your users.

Active Member

Re: To stop auto logoff

Although privacy and data protectiuon approach is great, it is a HORRIBLE implementation. You should give users option to have more control over their session length. If you need to cover yourself you can ask for user's confirmation that it will be their responsibility if they make the session longer than 3 hours.

You need to improve it. Period.

Stop being so lazy you guys have enough resources to fix something this simple.

Moderator

Re: To stop auto logoff

Hello everyone.

 

Thanks for sharing your thoughts about the auto logoff in QBO. The last thing you should be worrying about is getting an issue about the timeout not adhering to the 3-hour setting. You should only be logged out of QuickBooks automatically if you didn't move your mouse or use your keyboard as mentioned by my colleague @KhimG.

 

I'm here to help route you to the right support who can assist in getting this issue escalated. Our Online Care Support can access your account in a secure environment to further isolate the problem.


Let me know if you have other questions. Have a good one.

Experienced Member

Re: To stop auto logoff

Hi Quickbooks.  After using quickbooks for 18 years in-house instead of in the cloud. I am another user with the same problem.  It is very annoying and even if set to three hours it will still log you off and you loose all your work.   

It logs you of before three hours.  It also doesn't refresh the time from the last product entered.  

From the first time it kicked me out one hour later after a total time working on it.  Added 10 products, then then a long service labour story between other jobs.    But was still only an hour.  Lost it all.   Changed the setting to 3 hours as in the thread.   It lasted about two hours before it logged me out again.  So its clock must be broken.    P.S what is up with two days reply to your support request.  Who has that long to wait.  What sort of fix time are we expecting here.   I have also copied the details below form another user who could fix it.   Maybe you should employ him.   

No warning re-log in work gone is unacceptable.   Maybe a refund for lost time t for hours of work lost.  



TO FIX THIS you need to do two very simple things:
1.  Add an auto-logout confirmation dialog.  Every bank has this - if you have been in-active, show a dialog saying you must press 'ok' within 10 minutes to continue your session.  This is far more user-friendly than just suddenly getting booted to a login redirect page.
2. Ensure that the auto-logout confirmation dialog DOES NOT result in discarding current work.  For example, if I am editing a transaction and have unsaved changes, the auto-logout dialog should popup and when I press 'ok', i should be right back in my partially-edited transaction without losing any changes.

This is very simple, easy to implement.  Get it right Quickbooks!  I'm a developer so if you can't figure it out, hire me and I'll fix this for you.  Security features don't need to upset your users.

QuickBooks Team

Re: To stop auto logoff

This also happened to me before, Justfixit. I'll share to you how I got it working.

 

When I changed the settings to make QBO active for three hours, it didn't work at first. What I did was clear my browser's cache to erase all of the previous files that are saved on my browser. Then, I tried leaving my account active again and it worked as it's supposed to.

 

However, if you tried that step already and got the same result, I'd suggest calling us. We'll check why your QBO keeps on logging you out after following the steps to keep it active.

 

When posting in this forum, our replies are on a first-come, first-served basis. Due to the high number of posts coming in, we may not be able to respond right away. This is why we've updated our contact flow. Your contact options will then be based on what you enter in the How can we help? box.

 

To get our contact number, just click the Help icon in the upper right-hand corner of the Dashboard. From there, select the Contact Us button and enter your concern in the description box.

 

I'm always here if you need anything else.

Community Backer **

Re: This is the most ridiculous thing I've seen so far. This...

Hello Budget Friendly Bookkeeping,

 

I seem to understand what you are feeling here. I would like to say that there would be a better way in the future to make Journal Entries and other biggies just in your Excel and then import them to QuickBooks Online using the application that is tailored to do that.

 

I would recommend Business Impoter app. It has guides and templates for each entity you would like to work with as well as helpful support team that will be happy to assist should you have any questions.

 

That is a safe solution for the reasonable cost will ensure you are able to work with your files in a convenient way (through the Miscrosoft Excel) and you won't lose any data.

Active Member

Re: Hi Martha, Thank you for letting us know about your recen...

Who do i send a bill for lost time? I have had time outs over a matter of 15 minutes of inactivity !!! Loosing hours of work multiple times, from multiple employees!!!!!!!!  here's your invoice for $1,760.00.  We all pay you monthly for this service and it works like S**T!!! Fix it!!!!!

QuickBooks Team

Re: Hi Martha, Thank you for letting us know about your recen...

I appreciate you joining this thread and voicing out your concern, @FEDUP247.

 

This isn't the experience we want you to have. Please know that the modification of the logoff feature was put to keep up with protecting our customers' data privacy and safety.

 

I've checked the automatic sign out feature on my end to investigate why you got signed out after 15 minutes. It turns out that something else must have caused that experience because the said feature only triggers after 1, 2 or 3 hours, depending on what you've selected.

 

This calls me the need to recommend you contacting our Customer Care team. This way, they can investigate this further with you and get it fixed.

 

Let me know how the call went or if you have other questions about QuickBooks Online. I'll be here to keep helping. 

Frequent Explorer *

Re: Hi Martha, Thank you for letting us know about your recen...

"In addition, switching to a different browser (Internet Explorer, Chrome, and Firefox) will sometimes do the trick."

 

This is advice I am given by Intuit again and again.  It's the biggest ball of fluff Intuit keeps shoving down our throats.  So every day we sit down to work and wonder which browser might give us the ability to actually get our work done.

 

THIS IS NO ANSWER.  Just tell us which browser your product actually works in, and we'll use it.

QuickBooks Team

Re: Hi Martha, Thank you for letting us know about your recen...

Hello there, @Soon-to-be-ex user.

 

The most suggested and used browser when accessing to QuickBooks Online (QBO) is the Google Chrome. This is because Chrome has less plug ins and filtering. In addition, it is also more compatible to QBO.

 

However, QBO can be access to any supported browser as long as it is supported. If you experience an unexpected issue while working with your QuickBooks, you may need to clear the cache of the browser you're using.  The cache can be bogged down with older data which causes performance issues while working with QuickBooks.

 

Stay posted if you have any other QuickBooks questions, I'll be always here to help you. In addition, you may also check our help articles for your reference in the future: Help articles for QBO.

 

Wishing you continued success!

Established Member

Re: To stop auto logoff

I ditched the desktop version because intuit kept gouging me to renew my license (claiming it was my banks fault, yeah right), and aside from this crap interface (seriously, I can't drag and drop???) I just lost a couple hours' worth of work when it logged me out.  WHY THE HELL WOULDN'T IT AUTOSAVE FIRST???  

1) I don't want to be logged off.  Give me the option of disabling it completely, not just for three hours.

2) If you're going to force people out of a program, save their data first!!!  I was actively working for two hours.  How can quickbooks not tell I'm entering data???  It's not like I literally left the computer sitting. 

3) GIVE ME A NOTICE YOU ARE ABOUT TO LOG ME OFF!  I tried to save everything once I was done and it just disappeared and sent me to the login screen.  Who in the hell thought this was a good idea?  

4) I'm $100 hour for consult.  These points are free.  Give me a ring any time if you want a list of 1,000 ways you can improve your sh*t software.

Moderator

Re: To stop auto logoff

Thanks for joining the conversation, @beatfeet,

 

I appreciate you for putting your voice out and providing feedback with the auto-logoff feature of QuickBooks Online.

 

At the moment, the maximum timeout duration for QBO is 3 hours. Once you're signed out, you may need to log back into your company to continue where you left off.


We're also unable to set an automatic saving feature before the program logs off. Just so you know, I'm taking note of your request and rest assured making it my top priority that your suggestion reaches our developers. The enhancements we develop comes from our customers’ suggestions. We take this as an opportunity for us to improve and introduce new tools making QuickBooks efficient and productive to use.

 

If you'd like to share your expertise with our developers, you might want to visit this site: Intuit Developers.

 

That should do it. Please feel free to post here in the Community if you have other questions with QuickBooks. Have a great day!

Active Member

Re: To stop auto logoff

I am ACTIVELY working within QB online, and it spontaneously logs me off WHILE I AM WORKING.  This is despite me having changed the autolog out to 3 hours.

 

This is a bug, Intuit!

Moderator

Re: To stop auto logoff

Thanks for joining the conversation, @Bug12,

 

I appreciate you sharing your experience and feedback about the auto log off feature in QBO.

 

Before anything else, may I know if this is happening on all browsers or private window? Also, have you tried clearing your cache? I need to check if this is caused by the clogged data in your cache. Once your browsing data stores up, it causes performance issues in the web pages.

 

However, if this has been a recurring issue, I'd suggest contacting our QuickBooks Online Care Team to report this bug. They have the tools to check with our Investigations Department for them to identify what's causing this unexpected hitch. To contact us, follow the steps below:

 

  1. On your QBO account, click the (?) Help menu.
  2. Click the Contact us button.

 

That should do it. Please update me on how this goes. I want to make sure you're taken care of. Have a good one!

Active Member

Re: To stop auto logoff

Jen_D - please review this extensive thread.  There are many others with the same issue I just mentioned. 

 

This is a bug on Intuit's side, not a browser issue, not a cookie issue.

QuickBooks Team

Re: To stop auto logoff

Hi @Bug12,

 

I understand that this can hinder you from completing tasks in QuickBooks. But I want to turn this experience around for you by routing you to the correct support available to address this as soon as possible.

 

I suggest contacting our QuickBooks Online Support team. This way, they can perform a screen sharing with you. And they can investigate this concern further to give you the best possible resolution.

 

Here's how you can contact them:

  1. Log in to your QuickBooks account.
  2. Click on Help.
  3. Select Contact Us.

You can also visit our Help Articles page if you want to learn more "How do I" steps.

 

Feel free to leave a comment below if you have any other concerns. I'll be here to assist you.

Established Member

Re: This is the most ridiculous thing I've seen so far. This...

Ditto on that, I just lost 3 hrs of painful research and work. I had to restrain myself from literally putting a hole through the computer monitor with my fist. I was working on invoice and clicking the whole time , editing multiple fields , ALWAYS active. It still logged me off. The irony is i literally was just finished and about to save .... That should be a bloody CRIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!