cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Two questions: When I try to run transaction reports for P&L accounts I get no response. … Also the Help function comes up blank.

 
1 Comment
Highlighted
QuickBooks Team

Two questions: When I try to run transaction reports for P&L accounts I get no response. … Also the Help function comes up blank.

Hi there, Brad-Rivard.

 

I'm here to help. With errors like this, they can be resolved by clearing the cache and cookies of the browser. The web page is most likely loading old information and you need to remove that information, to move forward. That's essentially what clearing the cache does and it's good to do so from time to time.

Follow the linked steps for your specific browser: 

Be sure to restart the browser once you clear the cache. After that, clear Intuit-specific cookies from your browser. We have some information available that will help such as, clear cache and cookies to fix issues when using QuickBooks Online. I look forward to getting this resolved with you and let me know if you have any questions.

Need to get in touch?

Contact us