Hi cittabite,
You could be experiencing a browser issue. We can do the browser troubleshooting steps to find it out.
To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.
- Google Chrome: Ctrl + Shift + N
- MS Edge and Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If you won't see the same prompt, you can go back to your regular browser and clear its cache. If it's still there, please try other browsers.
Feel free to share an update after going through the steps.
