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Level 1

Unauthorized use of personal information by a different user

Upon signing in I discovered that my phone number and alternate email address are being used by someone other that myself. What can I do to correct this in order to avoid affiliation with fraud? 

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Unauthorized use of personal information by a different user

Hello, CHACHAFRIT.

Thanks for bringing this to our attention. Let me help point you in the right direction.

 

Intuit has a long-standing commitment to protecting the privacy of the personal information that our customers entrust to us. Since Community is a peer user forum, I won't be able to check your account without asking for sensitive information.

 

All "accounts related concern need to be directed to our phone support for security purposes. You can get their updated number on this article: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.

 

Please know that a full investigation of this matter is underway by Intuit and we will continue to work diligently to protect your personal information. As a reminder, we urge you to be cautious when opening links or attachments from unknown third parties.

 

Should you need further assistance, just let me know. I'll be around to help. Have a good one!

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