Undeposited Funds

Thank you very much. That fixed the problem, but I have another problem. I am showing -12,363.98 in Accounts Receivable, but my open balance on invoices is 6,264.00. Any ideas on that?

Hi, hftjm.

These negative amounts are usually caused by Credit Memo entries, over-payments, or possible duplicate payments. 

If these are deposits, the best way to remove them is to apply these as a credit to an invoice. Here's how:

1. Go to the Customers menu, then select Create Invoices.
2. Choose the customer from the Customer: Job drop-down.
3. Enter the necessary information.
4. Click Apply Credits.
5. Hit Yes to confirm the changes.
6. In the Apply Credits window, select the deposit from the Credits tab. (Make sure the amount is the same with the invoice)
7. Click Done. (The invoice will be marked as paid)
8. Hit Save & Close to save the invoice.

Once done, you can now review the Accounts Receivable if the negative amounts are already removed.

You can refer to these articles to learn more about Accounts Receivables in QuickBooks Desktop:

• Resolve AR and AP balances on the cash basis Balance Sheet.
• AR balance on the Chart of Accounts does not match AR balance on reports.

Feel free to get back to me if you need more help with QuickBooks invoices. I'd be happy to help.

I have the same problem in QB online.   What is the process in this case.

Hey there, @dede5674. 

Thanks for joining in on this thread. There are some different troubleshooting steps that you can take to help fix this balance problem within your QuickBooks Online (QBO) account. 

Using a private browser or incognito window can help remove any errors or glitches that may be occurring in your product. Here's how: 

• Internet Explorer/Firefox: Ctrl + Shift + P 
• Google Chrome: Ctrl + Shift + N 
• Safari: Command + Shift + N 

If this works, then go back to your regular session and clear your browser's cache and cookies. If this doesn't work, then I suggest using a different browser. 

Let me know if this does the trick. I want to make sure all of your concerns are addressed. Take care! 

IS All OF QB DATA HACKED BY THE RUSSIAN TRAMP AND QB DATA TURNED TO JUNK.?????

3 SEPARATE BANK ACCOUNT DOWN LOADED BANK TRANSACTIONS FOR THE YEAR THAT I HAVE IDENTIFIED SO FAR ARE CRUPTED AND MISSING THOUSANDS OF DOLLARS OF TRANSACTIONS, FROM CAPITAL CREDIT CARDS ACCOUNTS!!!

IS ANYONE ELSE EXPERIENCING THIS AND IF SO HOW DO I FIX IT OR GET QUICK SH_T TO FIX THERE ACCOUNTING TO BE TRUE AND NOT FAKE MISSING DATA, AS A BUNCH OF MY TRANSACTIONS ARE MISSING FOR EACH MONTH FOR EACH ACCOUNT AND MAYBE ALL BANKING ACCOUNTS???

I Don't understand 

Where do I find file...

File explorer 

SEND VIDEO LINK 

Freaking reprogram quick books Sh_t data 

This is not the impression we want you to experience when using Bank Feeds, JUNKDATABQ.

The bank transactions posted in QuickBooks dependents on what your bank or financial institution shares with us and on how they are initially displayed on your bank's website. To trace on what happened to the missing transactons, we can run the Audit Trail feature to check if they are modified or deleted. This lists each accounting transaction and any additions, deletions, or modifications that affect that transaction. Here's how:

1. Click Reports on the top menu.
2. Choose Accountant & Taxes.
3. Select Audit Trail.
4. Manually enter the date period when you approved the bank transactions.
5. Hit Refresh.

If you can't find the missing bank data, let's try checking other bank accounts. It's possible it was linked to a different one when adding them in the register. If the same thing happens, we can use the Web connect feature to import the missing bank transaction in QuickBooks. Then, you can add them to your register again.

Once done, please contact our Technical Support Team to investigate what's causing this issue. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Click the Help icon on the top menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search. 
6. Choose Start a Message or Get Phone Number to connect with our support. 

Feel free to visit our Banking page for more insights about managing your bank feeds transactions. 

I'd like to know how things going after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

The undeposited funds account is showing a balance of @$22k, however the majority of the funds have been deposited. Is it possible that the person before me made duplicate entries causing this to be the case?

I'm a new QB user, so I am currently taking the training classes but I need to know this now so I can get this fixed. 

I read your prior reply regarding the damaged data but since I am new to QB I just want to make sure that there isn't another possible answer. 

TIA

Thanks for joining in this thread, @AmyMM11. 

As an insight, QuickBooks automatically holds the funds in the Undeposited Funds (UF) account when receiving payments. And the best way to clear the amount to make a deposit. 

Since the majority of the funds have already been deposited, I'd suggest you follow the steps to use the Verify and Rebuild tools to remove the possible data damage from the company file. 

Then, go back to the Undeposited Funds Account to review your transactions that need to be cleared. Here's how:

1. From the Lists menu, select Chart of Accounts.
2. Right-click Undeposited Funds and then select QuickReport: Undeposited Funds.
3. From the Dates drop-down menu, select All.
4. Select Customize Report, then select the Filters tab.
5. Scroll down the Filter list and select Cleared, then select No and then select OK in the Cleared section. 

Additionally, I'm adding this guide to help you ensure your QuickBooks account matches the real-life bank statement:  Reconcile Workflow.

Get back to us if you have other QuickBooks-related questions. We're here help you out.