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Under Account and Settings there is no subscription area, only company tab, where would it be?

 
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QuickBooks Team
QuickBooks Team

Under Account and Settings there is no subscription area, only company tab, where would it be?

Thanks for bringing this one to our attention, ritemrmike.

 

This is a reported issue where the Billing & Subscription tab is missing from the Account and Settings page. Our engineers are still working on the permanent fix.

 

Cases like this, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and add you to the list of affected users.

 

Here's how:

 

  1. Click the Help icon on the top menu.
  2. Tick Contact Us.
  3. Enter your concern in the What can we help you with? field.
  4. Tap Let's talk.
  5. Select Start a chat to connect with us.

If you need to update your payment information and you subscribed to QuickBooks Online through Google Play (Android) or App Store (iPhone or iPad), please refer to this article for the steps and details: Update the payment information for your subscription. Then, go to I subscribed through an app store section. 

 

I've got a link here where you can find articles about managing your subscription: https://quickbooks.intuit.com/learn-support/en-us/account-management/subscription-management/08?prod....

 

I'll also keep an eye on the issue and will get back to you if there's an update. Keep me posted if you need anything else in QBO. Take care always.

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