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Under Payroll Settings > Preferences > Email Preferences I have an additional email address here that used to be assigned to my accountant access user. How can I delete?

I have since deleted this accountant user, but this email address remained under the payroll preferences, so my accountants email address is still getting copies of all of my payroll related emails for our company. When I try to uncheck the "Send email to" box next to that email, the system gives me the following error: "Before you can save the customized email preferences, you need to select at least one accountant user to assign them to". I have no other accountant users!
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Best answer 07-08-2019

Accepted Solutions
QuickBooks Team

Re: Under Payroll Settings > Preferences > Email Preferences I have an additional email add...

I'll help you get pass this error, pbabaian.

 

This error happens if the email preferences reminders are all set to Accountant Users. Let's make sure to select Client from the menu. This is how it should look like:

 

Once done, click the OK button, and it will go back to the main preferences page. When you go to the Email Preferences page again, you'll see that the accountant's email address is removed. 

 

If you need anything else, please let us know. Thanks.

1 Comment
QuickBooks Team

Re: Under Payroll Settings > Preferences > Email Preferences I have an additional email add...

I'll help you get pass this error, pbabaian.

 

This error happens if the email preferences reminders are all set to Accountant Users. Let's make sure to select Client from the menu. This is how it should look like:

 

Once done, click the OK button, and it will go back to the main preferences page. When you go to the Email Preferences page again, you'll see that the accountant's email address is removed. 

 

If you need anything else, please let us know. Thanks.

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