Unethical Overcharging by QuickBooks - charges for 13 states when we ONLY have 4 em

mdatx · ‎March 10, 2025

I am writing to express my extreme frustration with the ongoing billing issue regarding sales tax for 12 additional states. This has been an issue for five years, and despite multiple calls and assurances that the problem was resolved, I continue to be overbilled.

During my most recent call, I was told that "this is just how QuickBooks works" and that there was no way to escalate the issue further. This response is unacceptable. I am requesting immediate assistance to resolve this billing error and to ensure that I am only charged for the appropriate states.

RazzieE · ‎March 10, 2025

I would feel the same if I am being overbilled for my sales tax and would want to be charged the correct amount for the appropriate states, @mdatx.

We take your concerns very seriously and to ensure we thoroughly address your issue; I am escalating your case to our Next Level Help team. They will closely review your post shared here in the Community, along with your previous support interactions, to gain a complete understanding of the challenges you're facing.

You can expect to hear from one of our specialists within 1-2 business days regarding the next steps to resolve this issue.

Thank you for your patience as we work to resolve this issue. Please feel free to reach out again to the Community if anything else arises or if you have further questions. We’re here to support you every step of the way.

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Unethical Overcharging by QuickBooks - charges for 13 states when we ONLY have 4 em

Unethical Overcharging by QuickBooks - charges for 13 states when we ONLY have 4 em

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