I’m in Mexico and I just got notice via email that my last payroll didn’t process because my credit card billing information failed.
The QB email asks that I call an 866 number to update my credit card. I’m going to get charged by the minute international calling rates to wait on hold to give new credit card number.
When I log in to my account to update the payment info, the account says suspended and that I need to call in. Is there another way (chat, etc) to simply update my expired credit card number to pay my Intuit fee so my payroll gets fully processed while I’m out of town?
Thank you for letting us know about your concern, eilatan143.
Here are the steps on how to update your credit card and reactivate your subscription:
Once the reactivation is successful, you will receive a confirmation message including an order email.
Don't hesitate to click the Reply button for your other concerns.
Thanks for joining the thread, Chubbys.
It's my priority that you're able to update your card and make sure you won't encounter any interruptions when using QuickBooks.
Do you mind filling me in on any issues or obstacles you're facing when trying to update the card for billing? Any additional information you can provide will help to ensure a timely solution. Until then, I'm including an article about the update processes that may help you resolve this: Update Credit Card or Billing Address on Your Account
Please let me know how I can help you succeed. Thanks for reaching out, I look forward to hearing from you again.
Hmm… we found your Intuit account, but we couldn’t find any linked QuickBooks products or services.
I Have been trying to log into my Intuit account for weeks to update my credit card information and it just keeps looping me around from one credential verification process to another and then it tells me they can't find my Quickbooks??
I don't think I'm crazy, but this process sure is enough to convince me otherwise!
This is not the impression we want you to experience when updating your credit card information, Chilly Jilly.
You are doing a great job in trying to update your billing information. If you subscribed to QuickBooks Online through QuickBooks.com, we can follow these steps to update your payment info:
For more details about this one, see the Change your credit card for payroll billing article. If the same thing happens, please contact our Payroll Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
Feel free to visit our Payroll page for more insights about managing your payroll transactions.
I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just one click away. You have a good one.