cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

Update credit card for billing

Hi, 

I’m in Mexico and I just got notice via email that my last payroll didn’t process because my credit card billing information failed. 

 

The QB email asks that I call an 866 number to update my credit card. I’m going to get charged by the minute international calling rates to wait on hold to give new credit card number. 

 

When I log in to my account to update the payment info, the account says suspended and that I need to call in. Is there another way (chat, etc)  to simply update my expired credit card number to pay my Intuit fee so my payroll gets fully processed while I’m out of town?

 

thank you,

natalie

 

3 Comments
Moderator

Re: Update credit card for billing

Thank you for letting us know about your concern, eilatan143.

 

Here are the steps on how to update your credit card and reactivate your subscription:

  1. Go to CAMPS.
  2. Sign in using your Intuit credentials.
  3. Select the Notification icon on the upper right corner.
  4. On the Subscription suspended message, click on Click here link.
  5. Update your credit card information, then click on Save and Continue button.
  6. Review the information from the summary window and if everything is correct, click Reactivate.

Once the reactivation is successful, you will receive a confirmation message including an order email. 

 

Don't hesitate to click the Reply button for your other concerns. 

 

 

 

Not applicable

Re: Update credit card for billing

 
QuickBooks Team

Re: Update credit card for billing

Thanks for joining the thread, Chubbys.

 

It's my priority that you're able to update your card and make sure you won't encounter any interruptions when using QuickBooks.

 

Do you mind filling me in on any issues or obstacles you're facing when trying to update the card for billing? Any additional information you can provide will help to ensure a timely solution. Until then, I'm including an article about the update processes that may help you resolve this: Update Credit Card or Billing Address on Your Account

 

Please let me know how I can help you succeed. Thanks for reaching out, I look forward to hearing from you again.

Need to get in touch?

Contact us