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ekohomes1
Level 1

Upon attempt to sign in to my QB account after three years, I was asked to start a new account. Now, I can’t seem to sign into my account at all. How do I recover my existing account ?

 
2 Comments 2
Kristine Mae
QuickBooks Team

Upon attempt to sign in to my QB account after three years, I was asked to start a new account. Now, I can’t seem to sign into my account at all. How do I recover my existing account ?

It looks like you're trying to reactive a canceled account, Ekohomes1. Let me share some information.

 

Once an account is canceled, we hold into the data for a year after the cancelation date before completely deleting it. It's asking you to create a new account since it's been three years already. It means that you're unable to recover it anymore. 
 

You can visit our website and look for a plan that best suits your needs.

 

If any questions arise, please feel free to let us know. We'll go ahead and answer them. Take care!

Fiat Lux - ASIA
Level 15

Upon attempt to sign in to my QB account after three years, I was asked to start a new account. Now, I can’t seem to sign into my account at all. How do I recover my existing account ?

@ekohomes1 

Your data is removed after one year. Open a new account instead.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

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