It looks like you're trying to reactive a canceled account, Ekohomes1. Let me share some information.
Once an account is canceled, we hold into the data for a year after the cancelation date before completely deleting it. It's asking you to create a new account since it's been three years already. It means that you're unable to recover it anymore.
You can visit our website and look for a plan that best suits your needs.
If any questions arise, please feel free to let us know. We'll go ahead and answer them. Take care!
