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Using the QBO app for MacOS, I have to sign back into my Chase account everytime, and the pop-up sign-in window is broken and never loads. Anyone else experiencing this?

 
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Best answer 05-05-2019

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Re: Using the QBO app for MacOS, I have to sign back into my Chase account everytime, and the pop...

Did not need to re-install app. A restart seemed to fix the issue. Not sure how it got into the bad state, but seems to be connecting with Chase fine now. Thank you.

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QuickBooks Team

Re: Using the QBO app for MacOS, I have to sign back into my Chase account everytime, and the pop...

Hello there, @aaronjyu.

 

Thanks for reaching out to the QuickBooks Community. Let me help get this sorted out so you can sign back into Chase account. 

 

I've checked out investigation list, and we haven't received any reports about this issue. Let's process troubleshooting steps by updating your QuickBooks Online (QBO) app for Mac.

 

Here's how:

  1. Select the App Store icon in you to dock to launch the Mac App Store.
  2. Click the Updates tab at the top of the Mac App Store window. 
  3. Click the Update next to the application you want to update. 
  4. Provide Log In info when prompted followed by the Sign In button to automatically begin the update. 

If the problem persists, you'll need to uninstall and re-install the application. You can check this article for additional reference: Install the QuickBooks Online for Mac app

 

Please let me know how it goes. I'll be around to help if you have additional questions about signing into Chase account. Have a good one. 

Not applicable

Re: Using the QBO app for MacOS, I have to sign back into my Chase account everytime, and the pop...

Did not need to re-install app. A restart seemed to fix the issue. Not sure how it got into the bad state, but seems to be connecting with Chase fine now. Thank you.

View solution in original post

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