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plutoisaplanet
Level 1

Was Amazon Integration removed from Labs?

We purchase several items from Amazon on a monthly basis through its subscription service and reconciling these receipts from Amazon monthly is a big pain point in our accounting. I've been looking for a solution and there are several articles saying to enable a Lab feature I cannot find when I go to Labs myself on my account. For example: 

https://quickbooks.intuit.com/learn-support/en-us/sales-taxes/amazon-integration-with-quickbooks-sel...

 

Was this removed from QBO?

2 Comments 2
AileneA
QuickBooks Team

Was Amazon Integration removed from Labs?

Hi there, @plutoisaplanet

 

Thank you for reaching out to the Community. As much as I love to help you, but this is a public forum, and we don't have access to pull up your account for security purposes. 

 

I will route you to the right Customer Support Team for further assistance. As they have the tools to pull up your account in a secure environment and would be able to further check on the root cause of this via secured remote access session.  

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. 

 

Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Message an agent or Get a callback.  

 

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Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.    

 

 Please know that the Community is always here to help you sort this out, please don't hesitate to visit us again. Have a great day!​​​​​​​​​​​​​​

Fiat Lux - ASIA
Level 15

Was Amazon Integration removed from Labs?

@plutoisaplanet 

As another option, explore this 3rd party connector

https://www. a2xaccounting.com/pricing

 

Should you decide to purchase it, use promo code QUICKB to get 20% off

 

 

 

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