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sovereigngrace
Level 1

Was charged during free trial? Why? Can I have that reimbursed?

 
2 Comments 2
ShiellaGraceA
QuickBooks Team

Was charged during free trial? Why? Can I have that reimbursed?

Hi @sovereigngrace,

 

I'd love to check your account and verify the charge; however, we're unable to do it here in the Community space.

 

I recommend contacting our QuickBooks Customer Care Support so we can assist you further. They have a special tools and resources that can check your account in a secure environment.

 

Here's how to reach out:

  1. Go to (?Help.
  2. Select Contact Us. Enter a brief description of your case.
  3. Hit Let's talk. Then, tick Get a callback.
  4. Type your personal info, then click Confirm my call.

I'm also attaching our page about account management which I'm sure you'll find helpful. It has links to help you with managing your subscriptions.

 

Please know that we're always here if you have other questions or concerns. Don't hesitate to clink on Reply anytime. Thanks for dropping by and have a great day ahead.

Fiat Lux - ASIA
Level 15

Was charged during free trial? Why? Can I have that reimbursed?

You won't submit any credit card information to open a trial account.

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