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Level 1

We can't access our QBO, it says we need to resubscribed...why and how did we get disconnected in the first place?

 
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QuickBooks Team

We can't access our QBO, it says we need to resubscribed...why and how did we get disconnected in the first place?

We can check your billing information to verify, paul89.

 

It's possible that the bank details entered for your billing are not updated during the bill date, or we're logged in to a different account. 

 

If it's pass the bill date and we're still getting the Resubscribe prompt, we can start troubleshooting by refreshing the page. Just press F5 on our keyboard. Then, we can log out and log back in using the correct log in credentials. If we're still shown with the same prompt, we can perform a few troubleshooting steps to get rid of the unexpected behavior. 

 

First, log in to QuickBooks Online using a private browser and see if the Billing & Subscription still shows up. If not, we can further verify by going to that page and see if our subscription status is active. Just click the Gear icon and click Account and Settings. Then, click Billing & Subscription

 

If it worked fine we can switch back to our main browser to clear its cache that causes unusual behavior of mostly visited sites like QuickBooks. We can also use other browsers since they have a different folder to store cache files. 

 

Keep me posted on how this works. Thanks!

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