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jasonnovetskyphd
Level 1
 
1 Comment
Rasa-LilaM
QuickBooks Team

Hi there, jasonnovetskyphd.

 

May I know what specific issue did you experience? This way, I can check if we have an open investigation.

 

Let’s perform some troubleshooting steps to fix any unusual behavior you experience when using the mobile app. The steps may differ depending on your device.

 

To begin, close and restart QBO. Then, clear the app data to start on a clean slate.

 

For Android:

 

  1. Tap More Options to choose Settings.
  2. Then, select Refresh Data and click Yes to confirm the action.

For iOS:

 

  1. Go to the Hamburger icon choose Help & Feedback.
  2. Next, select Refresh Data and then Refresh to continue.

After performing these steps, open your QBO company and open any reports. If you continue to get the same result, I suggest following the recommended steps in this article and perform steps 4-5: Troubleshooting Quick-Start Guide for the QuickBooks Online app.
 

For future reference, I'm adding a link that provides a breakdown of the processes you can perform using the mobile version: Mobile applications hub.

 

I want to make sure this is taken care of for you. If you have additional questions, post a comment below. I’ll jump right back in to answer them. Have a good one.

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