What is happening with Labs Amazon connection? It seems like many people are having issues connecting, with multiple bugs reported and no resolution, any ideas?

I've checked our records, Petesys8383. I haven't seen any open cases about Amazon integration.

Unexpected results can be caused by browser hiccups. We have a few steps to fix it.

Let's start with opening QuickBooks Self-Employed using a private browser. This is the best spot to identify web issues. Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N 
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If Amazon is connecting well, go back to the main browser, then clear the cache. Too much of it causes the program to behave differently. 

Moreover, you can use a different web browser like Google Chrome or Mozilla Firefox.

I'll also share the article about Amazon integration with QuickBooks Self-Employed for future reference. 

If you have additional questions, you can tag me. I'll respond as soon as I can. 

Thank you for the suggestions, unfortunately this isn't working.  Using a private window in firefox, which I rarely use does not work.  I get an inconsistent number of captchas (2-5) that pop up between the page showing that it is trying to connect but always it ends up saying there was a connection error to amazon and to check my credentials.  I've tried this multiple times on two different computers.  Any other resolutions?  Is this a per account sort of thing?  I have yet to try turning it off then back on, which i suppose i will since i've already categorized the transactions that did come through before it stopped working.

Thank you!

Hi there, petesys8383.

Disconnecting an account in banking page is the last option. You can check out this article for more information: Disconnect or delete an account connected to online banking.

Since you're still experiencing the same issue with the bank connection, I'd recommend reaching out to our Customer Care Team. We will be able to investigate this behavior and check it with our engineers.

Before doing so, please check out our support hours here. Then, follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

I'll be right here to help you some more if you have any additional questions or other concerns. Stay safe.