We can run your QuickBooks Desktop app as an administrator on your personal computer. I'll show you how.
Close your company file and QuickBooks Online app on your desktop.
Open the Windows Start option.
In the search bar, search for QuickBooks Online.
Right-click the icon and select Run as Administrator.
If the issue persists, I suggest reaching our customer support to get a set of new investigations based on the actual set of experiences you have.
Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.
Don't hesitate to click the Reply button below if you have any other questions. I'm always here to help. Take care!