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When I am running a profit and loss report the program won't scroll past the first page. How can this be resolved?

 
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QuickBooks Team

When I am running a profit and loss report the program won't scroll past the first page. How can this be resolved?

Hello, @rmsdmd.

 

Let's isolate this error by performing the following browser troubleshooting steps.

 

  1. Sign in to your QuickBooks Online account using an incognito or private browser.
    • Mozilla Firefox: press CTRL + Shift + P
    • Internet Explorer: Press CTRL + Shift + P
    • Safari: press Command + Shift + N
    • Google Chrome, press CTRL + Shift +
  2. If you’re able to login successfully, you may want to clear the cache of your regular web browsers. The stored data in your browser’s history can cause some odd errors and may affect QuickBooks’ performance.
  3. Lastly, you can run the Browser Health Checkup Tool to check any issues with your browser’s health and its compatibility with QuickBooks Online.

Get back to us here if you have other questions. I'll be happy to assist you.

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