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Level 1

When I go to the income/expense bar graph, I used to be able to hold my finger on each month on the yearly breakdown and see what each months income and expenses were at the top of the graph without having to change from the yearly breakdown

 
4 Comments
Moderator

When I go to the income/expense bar graph, I used to be able to hold my finger on each month on the yearly breakdown and see what each months income and expenses were at the top of the graph without having to change from the yearly breakdown

I experienced that before, maisonjackson.

 

Display issues on an app usually occurs due to the following reasons:

  • outdated application version.
  • too much cache stored for the app.
  • mobile OS and app version compatibility

Here are the things that we can do to get rid of these possibilities or reasons:

  1. Clear cache the app through your mobile settings.
  2. Keep the QBSE app and the mobile OS versions updated.
  3. Uninstall and reinstall the app if necessary.

If the same thing happens, I'd recommend contacting our Customer Care Team about this. They can review your account and provide additional details of what is happening to the app. You can reach them using this link: Contact QuickBooks Self-Employed Support.

 

You can always get back to us if you need more assistance in using the QBSE mobile app.

Level 1

When I go to the income/expense bar graph, I used to be able to hold my finger on each month on the yearly breakdown and see what each months income and expenses were at the top of the graph without having to change from the yearly breakdown

I tried these options and none of them worked. I noticed the issue after the latest update for my phone and the corresponding QB update

Level 1

When I go to the income/expense bar graph, I used to be able to hold my finger on each month on the yearly breakdown and see what each months income and expenses were at the top of the graph without having to change from the yearly breakdown

I tried all of those options. I’ve only noticed this issue since the last update for iPhone and the corresponding QB update

QuickBooks Team

When I go to the income/expense bar graph, I used to be able to hold my finger on each month on the yearly breakdown and see what each months income and expenses were at the top of the graph without having to change from the yearly breakdown

I hear you on this, maisonjackson.

 

Performing the troubleshooting steps provided by my colleague JamesDuanT is the initial step to fix the issue. 

 

If you're getting the same result, I would recommend reaching out to our Customer Care Team. They can check your account and investigate the cause of this behavior.

 

Here's how:

  1. In your QuickBooks Self-Employed account, click Assistant located in the upper right-hand corner.
  2. Type Talk to a human twice to see the Message an agent or Get a callback option.

For any follow-up questions or other concerns with QuickBooks Self-Employed, please let me know in the comments below. 

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