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When I open Account and Settings a dialog box comes up asking for me to fill in my company information.My info is entered. How do I stop dialog box from appearing?

 
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Content Leader

Re: When I open Account and Settings a dialog box comes up asking for me to fill in my company in...

Hello, eloisecarson.

 

I appreciate you contacting the Community for support. I'd like to lend a hand to keep this box from appearing.

 

To make sure this isn't an issue with the browser, I recommend clearing the cache first. Over time, your browser's cache can become bogged down with older stored data. In turn, this can cause viewing and performance errors within the system. Clearing the cache will get everything back up and running at optimum performance. For example, if you're using Chrome, here's how you'd get this done:

 

1. Click the three vertical dots in the top right corner.

2. Select History, then History once more.

3. Choose Clear browsing data.
4. Change the Time Range to All Time.

5. Only check Cached images and files.

6. Select Clear Data.

 

This article provides similar steps for different browsers: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

Please give this a try and let me know how things look afterward. I'll be here to help.

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