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Hello there, @trafenia-flynnsa.
Yes, you're correct, the accounts are related to your Merchant Services account. Let me share some information on how you can manage these accounts.
Currently, deleting it is not available. However, you can edit it and change its name. Just make sure you have transferred the money out from the created envelope. Here's how:
You can learn more details about taking money out of an envelope in this article.
On the other hand, should you wish to close your QuickBooks Cash account, you'd want to make sure that it has a $0 balance. Once the balance is $0, I'd recommend contacting our Payments Support team. They have the tools to securely access your account and further assist you with managing your envelopes. Here's how to contact us:
Lastly, I'm adding these articles as additional reference about the accounts in QuickBooks Online, read through these articles:
Keep me posted if you have other questions about managing your QuickBooks Cash Account. I'm just a few clicks away.
Hello there, @trafenia-flynnsa.
Yes, you're correct, the accounts are related to your Merchant Services account. Let me share some information on how you can manage these accounts.
Currently, deleting it is not available. However, you can edit it and change its name. Just make sure you have transferred the money out from the created envelope. Here's how:
You can learn more details about taking money out of an envelope in this article.
On the other hand, should you wish to close your QuickBooks Cash account, you'd want to make sure that it has a $0 balance. Once the balance is $0, I'd recommend contacting our Payments Support team. They have the tools to securely access your account and further assist you with managing your envelopes. Here's how to contact us:
Lastly, I'm adding these articles as additional reference about the accounts in QuickBooks Online, read through these articles:
Keep me posted if you have other questions about managing your QuickBooks Cash Account. I'm just a few clicks away.
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