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hmilligan7
Level 1

When I select the online reports tab, a green spinner spins for 10 minutes and nothing happens. Any Ideas on how I can fix this?

 
1 Comment 1
SophiaAnnL
Moderator

When I select the online reports tab, a green spinner spins for 10 minutes and nothing happens. Any Ideas on how I can fix this?

The browser troubleshooting steps can help you fix this, hmilligan7.

 

The cache stores temporary internet files from your browsing history to help your browser quickly load the pages. However, too many files may affect the browsing performance and may require you to clear it out.

 

To check if the behavior is cache-related, kindly open QBO in an Incognito window. If you can access your reports there and don't see a green spinner, go back to the previous browser and clear the cache. I'd also suggest switching to a different browser to do this task in QBO.

 

You can always get back to me by leaving a reply to this thread. Thanks for dropping by.

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