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Level 1

When I try to login to my quick books on my lap top I get a message that says your administrator has not granted you access to quick books online

 
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QuickBooks Team

When I try to login to my quick books on my lap top I get a message that says your administrator has not granted you access to quick books online

I can help you log in to your account, robyn_noell-hotm.

 

It's possible that you used the QuickBooks Online sign-in link instead of QuickBooks Self Employed. It can also be that the error is caused by a browser-related issue. There are times that the browser store cache files that can cause unexpected behavior to frequently visited sites such as QuickBooks.

 

We can perform a few browser troubleshooting steps to isolate this kind of error. First off, log in to QuickBooks Self-Employed using a private browser. Once you were able to log-in successfully, you can switch back to the main browser and clear the cache. If you get the same thing, you can use other browsers. 

 

Keep me posted if there's anything else that you need help with. Take care!

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